Purpose Literature searching for prior research work on Ayurveda can turn out to be a frustrating exercise because the majority of the journals publishing papers on Ayurveda are not indexed in international databases such as Pubmed. Absence of controlled vocabulary that can facilitate literature search in the areas of Ayurvedic research makes it even more difficult to access available data effe...

abstract service quality has been an area of interest of both researchers and practitioners in recent years. in light of such interest, two distinctive schools have contributed to service quality and customer satisfaction. the first school focuses on the role of organizations and their staff as the origin of service quality improvement while the second one incorporates customer’s participation ...

The economic importance of franchising in service provision, job creation and self employment opportunities is widely reported. However the factors influencing franchise unit success has received little academic attention. This represents an important gap in the literature. Previous research has tended to focus upon system-level operations and recently upon the reasons for franchisor discontinu...

The call center industry is a relatively new in Bangladesh. Only telecommunications and very few organizations are now providing customer service and support via call centers. Call centers do not exist for the customer to physically interact with, apart from via the telephone. The nature of the service encounter between the call center and customer is predominantly undertaken by using technolog...

abstract background: quality of care is of great importance in health services as these services have the important mission to preserve health, and to give care to the society. the present study aimed to investigate the quality of midwifery services from the viewpoint of the clients, under coverage of health care centers in isfahan, through servqual model. materials and methods: this descriptiv...