There has been a major emphasis for manufacturing firms in Australia and New Zealand to seek certification to the International Quality Standards ISO 9000. These have been rapidly accepted as a standard for documenting processes and procedures. ISO 9000 is a process that typically shifts an organisation’s culture to allow successful Total Quality Management (TQM) implementation. Researchers fou...

Many researchers in knowledge management point out that the first step toward knowledge management is the management of documents. However, the complexity imbedded in some documents could present great difficulty for most methodologies to deal with. The knowledge content for building an excellent quality management system that complies with ISO 9001 falls into this category; this knowledge is c...

Purpose – The purpose of this paper is to propose a generic model of Integrated Management System of Quality, Environment and Safety (IMS-QES) that can be adapted and progressively to assimilate various Management Systems, of which highlights: ISO 9001 for Quality; ISO 14001 for Environment; OHSAS 18001 for Occupational Health and Safety. Design/methodology/approach – The model was designed in ...

The ISO 9000 series of quality management systems standards is widely diffused, with over 560,000 sites certified in 159 countries (as of December 2002). Anecdotal evidence suggests that global supply chains contributed to this diffusion, in the following sense. Firms in Europe were the first to seek ISO 9000 certification. They then required their suppliers to do likewise, including those abro...

ISO 9001 is a Quality Management System (QMS) standard that is widely adopted by many manufacturing companies, including food manufacturing companies. However, the effectiveness of ISO 9001 implementation is still questioned. Given this, this paper aims to propose an instrument that can be used to measure the effectiveness of ISO 9001 implementation in food manufacturing companies. The paper is...

OBJECTIVE To implement a mentored laboratory quality stepwise implementation (LQSI) programme to strengthen the quality and capacity of Cambodian hospital laboratories. METHODS We recruited four laboratory technicians to be mentors and trained them in mentoring skills, laboratory quality management practices and international standard organization (ISO) 15189 requirements for medical laborato...

QuEST Forum pursues the goal of global telecommunications quality and industry-wide performance excellence through its TL 9000 standard. Building on ISO 9001, TL 9000 provides the telecommunications industry with a consistent set of quality expectations that parallel rapid technology changes and customer expectations resulting in a unique and robust quality management system that drives continu...

The application of statistical methods is universal. In direct or indirect form, they are part of everyday practice. The Statistical Methodology (SM) as tools of the quality management is currently not doubted. The introduction of standards known as ISO 9001: 2000, VDA 6.1, QS 9001, ISO TS 16949 or the implementation of the TQM Model in practice (responding to the Lean Management system, or the...