Relationship-centred care (RCC) is a framework for conceptualizing health care which recognizes that the nature and quality of relationships in health care influence the process and outcomes of health care. Our goal was to undertake a scoping review of the peer-reviewed and grey literature on RCC in health. Using Arksey and O’Malley’s scoping review methodology we identified literature about RC...

Introduction: The aim of this project is to investigate the concepts of patient relationship management (PRM), patient satisfaction and their relationship. As healthcare industry has its own complexity, the so well defined idea in marketing which is CRM could not be implemented directly in health industry. Consequently the concept of PRM has been introduced. Metho...

This illustrated essay should be of interest to members of the Society as the Fortunate Man trained at the Bristol School some twenty years ago : Under the nom de plume of Sassall the author describes in detail the life of a single handed practitioner in the Forest of Dean and philosophises on the doctor-Patient relationship in a situation far removed from current practice in urban conditions. ...

BACKGROUND GPs often perceive home-visit requests as a time-consuming aspect of general practice. The new general medical services contract provides for practices to be relieved of responsibility for home-visits, although there is no model for the transfer of care. One such model could be to employ nurse practitioners to manage such requests. Nurse practitioners can effectively substitute for G...