In this day and age, customers are regarded as an article of trade. With the growth of Service Marketing, Customer Relationship Management (CRM) advanced and became popular in India. CRM became crucial to cope up with exceeding competitive global market. (CRM) in a bank bring about important phases such as incorporating the communication tools to meet the needs of customers, referring each cust...

during the last two decades, financial institutions worldwide have witnessed a lot of stress in managing their margins in wake of the new risks, challenges and increase in the competition posed to them by the factors of liberalization and deregulation. the key to create value and achieve competitive edge lies in the better operational efficiency and productivity of these institutions under such...

Grifell-Tatje and Lovell (1999) made a contribution to the literature by decomposing profit change in extended radial DEA framework into six mutually exclusive components. Their approach appears to suffer from two shortcomings. First, radial models do not achieve full efficiency when slacks are present, and therefore, the contributions of each of these components are grossly underestimated. Sec...

Despite the fact that processes of deregulation and concomitant prudential re-regulation have recently been a dominant feature in financial markets of both developed and developing countries, relatively little empirical work has been done on their impact on bank competition and performance. This paper examines the impact of financial sector reforms on the cost structure characteristics and on t...

There have been many fragmented studies of Internet service quality which have resulted in several models with different combinations of constructs and items, some focusing on different perspectives, and many using different names for the same construct. Some of these models were developed for the specific context of Internet banking. This paper consolidates these fragmented studies of Internet...

the employment is a requisite if one wants to have a normal life, decent meals and a place to stay; it socializes the people and gives them some survival and esteem feeling in the society. besides that employment boosts personal well fear, morale integrity and self confidence. in india economy is diverse where employees are employed in agriculture, handicraft, a wide range of modern industries,...