Trust is an essential part of health care—not only between clinicians and patients but also between staff and management. Research shows us that trust has a beneficial impact on many aspects of working life, including job satisfaction and organisational effectiveness, and both these factors have been shown to affect the quality of patient care. In addition, trust will now be the keystone for an...

The Scottish Health Informatics Programme (SHIP) was a Scotland-wide research programme exploring ways of collecting, managing and analysing electronic patient records for health research. As part of the SHIP public engagement work stream, a series of eight focus groups and a stakeholder workshop were conducted to explore perceptions of the role, relevance and functions of trust (or trustworthi...

OBJECTIVES To apply sociological theories to understand public trust in extended services provided by community pharmacists relative to those provided by general practitioners (GPs). DESIGN Qualitative study involving focus groups with members of the public. SETTING The West of Scotland. PARTICIPANTS 26 purposively sampled members of the public were involved in one of five focus groups. T...