Coffee shops are today's businesses with good and competitive prospects in providing customer satisfaction building loyalty. This study aims to analyze the relationship between service quality product on loyalty, loyalty mediated by satisfaction. The was conducted using quantitative methods, sampling a questionnaire 100 customers of Shop. August 2021. Meanwhile, variables, partial least squares...

Most empirical tests of mediation utilize cross-sectional data despite the fact that mediation consists of causal processes that unfold over time. The authors considered the possibility that longitudinal mediation might occur under either of two different models of change: (a) an autoregressive model or (b) a random effects model. For both models, the authors demonstrated that cross-sectional a...

The present study investigates the association of Chinese parents’ collectivistic tendency, attitudes towards filial piety (i.e., children respecting and caring for parents (RCP) and children protecting and upholding honor for parents (PUHP)), parenting behaviors (i.e., autonomy granting (AG) and psychological control (PC)) with young adolescents’ autonomous motivation. Participants were 321 Ch...

For adolescents with Type 1 diabetes, lower family income may be associated with poorer diabetes management through depleted parental psychological resources (i.e., higher parental depressive symptoms, lower parental acceptance). Adolescents (N = 252; 46% male) aged 10-14 years with Type 1 diabetes assessed the acceptance of their mother and father (e.g., "gives me the feeling that she likes me...

The purpose of this study was to determine the relationship between Emotional Intelligence and Organizational Citizenship Behavior among employees at Pattimura University, Ambon. participants in were 41 Ambon University Office through engineering Saturation Sampling. data collection method uses Google Form, where there are 28 items 30 OCB. variable is measured using five dimensions Goleman (200...

The purpose of this paper is to examine the impacts knowledge management and advance technology on organization performance through service innovation. A survey 268 SMEs in industry was conducted. Partial least squares structural equation modelling (PLS-SEM) used test mediation role innovation relationships between management, organizational performance. results showed there were links In addit...

fully unstable conditions dominating organizations and the necessity of organizations’ effectiveness especially those ones which interact with educational issues have revealed their needs to a valuable generation of employees more than ever. therefore, present study is conducted to examine the relationship between organizational citizenship behavior and spiritual intelligence among employees at...

Research has consistently shown that males play violent video games more frequently than females, but factors underlying this gender gap have not been examined to date. The present approach examines the assumption that males play violent video games more, because they anticipate more enjoyment and less guilt from engaging in virtual violence than females. This may be because males are less empa...