PURPOSE/OBJECTIVES To assess patient and provider responses to a computerized symptom assessment system. DESIGN Descriptive, longitudinal study with retrospective, longitudinal medical records review. SETTING University-based National Cancer Institute-designated outpatient cancer center. SAMPLE 80 oncology outpatients receiving chemotherapy, 8 providers, and 30 medical records. METHODS ...

BACKGROUND The World Health Organization's effective, inexpensive oral rehydration solution (WHO-ORS) is used worldwide, but rarely by US practitioners because, in part, of concerns about parent satisfaction. OBJECTIVE To compare caretaker satisfaction with the WHO-ORS, a packet-based solution requiring preparation, with satisfaction with a commercially prepared oral rehydration solution (C-O...

BACKGROUND GPs and patients are frequently asked to evaluate mental health care, but studies including evaluations from both groups are rare. OBJECTIVE To assess the association between GPs' and patients' assessment of mental health outpatient clinic in Norway and identify important health care predictors for patient and GP satisfaction with the clinics. METHODS Two cross-sectional national...

Abstract Objectives To evaluate disparity in service quality between second- and third-tier hospitals explore factors that affect patients' perception of China. Design Cross sectional study. Setting Twelve Participants 5714 patients. Intervention None. Main Outcome Measure Total score the SERVQUAL scale each its five dimensions. Results Patients from rated significantly higher scores overall al...

BACKGROUND Patient satisfaction is a multidimensional construct that reflects the type and quality of service provided by healthcare providers, how well it is delivered, and the extent to which the expectations and needs of patients are met. As a performance measure, patient satisfaction has been defined as the personal evaluation of health care services and providers. OBJECTIVE To develop a ...

BACKGROUND Results of patient satisfaction research provide hospitals areas for quality improvement. Although it may take several years to achieve such improvement, not all hospitals analyze changes in patient satisfaction over time structurally. Consequently, they lack information from patients' perspective on effectiveness of improvement programs. This study presents a trend analysis of the p...

Quality is a dynamic condition associated with products, services, people, processes and the environment that meet exceed expectations. Patient satisfaction was closely related to quality of health services. This study aims analyze level priorities for improving services among outpatients at Puskesmas Simpang IV Sipin. The quantitative descriptive cross-sectional approach conducted through inte...

Data on patient visits to the emergency room from all public hospitals in Indonesia are always increasing year year. In line with this fact, Community Satisfaction Index survey data conducted by Ministry of Health Republic (2017) reported that hospital services have not met expectations or other words level satisfaction is still low. This study aims determine influence service quality factors c...

introduction: discharge against medical advice (dama) can be an important indicator of patient dissatisfaction. this study examined the reasons for the dama in shafa hospital (kerman, iran). methods: this was a descriptive cross-sectional study within august 2010 to march 2011 on patients in this hospital. over 9295 inpatients were discharged, 483 had dama and were assigned 190 contacts and out...