This study examines business process management practices of balanced scorecards and dashboards as control feedback to monitor and improve hospital processes aligned to strategic goals and objectives. The study maps specific process metrics at strategic, tactical, and operational levels in the hospital environment to overall hospital strategy. This paper identifies how dynamic technological act...

Practitioners' well-being and clinical risk management are two interrelated concepts in healthcare. Patient safety, workers' safety and practitioners well-being have often been managed and measured with different methods, even though they are tightly linked. In this paper we propose a method that is suitable to increase organizational health. The action-research project aims to increase the com...

This paper conceptually examines how and why projects and project teams may be conceived as highly generative episodic individual and team learning places that can serve as vehicles or agents to promote organizational learning. It draws on and dissects a broad and relevant literature concerning situated learning, organizational learning, learning spaces and project management. The arguments pre...

The software testing state of practice is not as good as it ought to be. To reduce the gap between the state of practice and the state of the art, improvement of software testing is necessary. Existing improvement models focus too little on, or lack important aspects of, software testing. Therefore a new model is required. This paper describes a test improvement model called TIM. The model func...

This paper analyses student construction of case studies, using dialogue and role plays, to stimulate and consolidate understand of organization communication research , theory and methodology. Students undertaking a course as part of a Masters program in communication management need to absorb a range of organizational research perspectives and organizational communication theories. Making the...

For organizations it is important to translate the strategy and goals of the organization in tangible targets for the employees. Often, this leads to many Key Performance Indicators (KPI) for the employees. However, the link between their personal KPI’s and the goals of the organization is not always recognised. Therefore, based on previous research into performance management and on theories o...

This article describes how knowledge management systems can enhance the effectiveness of teams that analyze complex, non-recurring problems by improving the way that team composition evolves. Knowledge management systems reduce the costs of searching for specialized knowledge resources, making it more likely that teams will incorporate a diversity of knowledge. Drawing on the concept of requisi...

during the recent years the problem of job satisfaction has been the focus of management attention in most organizations. besides, managers have sought different ways to solve such problems by increasing wages and salaries, establishing a reward system and reorganization. among the new approaches, based on behavioral science, the redesign of jobs seems to have been the solution. the guestion is...

The COVID-19 pandemic represented a novel risk event. Research on similar past crises identified culture and leadership as properties of effective enterprise management to enable companies respond “like rubber ball” such events. focus this paper is the question how (ERM) can develop resilience. A comprehensive literature review was undertaken enrich ERM framework with insights from organization...