The paper introduces and evaluates a model for measuring the level of eCommerce maturity for suppliers to the public sector institutions in Denmark. The model comprises four distinct levels and seven parameters. These parameters are related to organizational and technological attributes relevant for eCommerce. Based on an empirical evaluation, it is found that the model is a useful tool for sup...

Among the numerous measuring methods for surface and interfacial tension between fluids, the optical pendant drop method is particularly elegant: It requires only a very small sample volume, not much apparatus, has few limiting conditions and is, when used correctly, a very accurate method. This article is intended to place current and future users of this method in the position of being able t...

Cloud Computing has been a trending topic for years now and it seems it has finally become mature enough for widespread commercial application. In this paper, the authors describe their approach to establish a secure cloud architecture which conforms to the Measuring Instruments Directive of the European Union while keeping the flexibility and benefits that cloud computing promises for companie...

A manufacturing supply chain is a network of suppliers, factories, subcontractors, warehouses, distribution centers and retailers, through which raw materials are acquired, transformed, produced and delivered to the end customers. Many methods have been suggested over the years for supply chain evaluation of any organization. This study discusses the supply chain performance criteria for effici...

In today’s global economy context, since companies rely heavily on their information systems to delivery services to their Customers, any downtime can have serious impacts on their business. At the same time, the traditional approach of measuring the availability of only systems and components is no longer sufficient and must give way to a more comprehensive measurement that takes account of th...

Adequate performance of financial institutions is of crucial importance to their customers. Prices and quality of their products are determined by efficiency and competition. Since efficiency and competition cannot be observed directly, various indirect measures in the form of simple indicators or complex models have been devised and used both in theory and in practice. This article demonstrate...

This paper examines how server marketing claims of high reliability (e.g., 99.999%) stack up against real world data measurements. Our goals were to: measure discretionary NFS data availability, compare data availability between standalone and clustered systems, and draw some conclusions about best practices for customers. We explain our methodology for measuring, filtering, and categorizing av...

A randomized experiment with 1.6 million customers measures positive causal e↵ects of online advertising for a major retailer. The advertising profitably increases purchases by 5%. 93% of the increase occurs in brick-and-mortar stores; 78% of the increase derives from consumers who never click the ads. Our large sample reaches the statistical frontier for measuring economically relevant e↵ects....

As a standard form of measuring customer satisfaction, the Customer Satisfaction Index (CSI) has been utilized in many countries. By using the Korean Customer Satisfaction Index (KCSI) methodology, this study attempted to investigate foreign customers’ evaluations of luxury hotels in Seoul, South Korea. In doing so, some efforts were made to overcome the methodological problems associated with ...

This paper presents a statistical evaluation of the responsivity data on a number of heat-flux sensors, calibrated using an electrical substitution radiometer as a transfer standard up to 5 W·cm(-2). The sensors, furnished by the customers, were of circular-foil or thermopile type. Comparison of the NIST and the customer measured responsivity values showed that the measurements agree within 3 %...