conclusions performing quality improvement pattern such as organization’s excellence plan improves organizational climate of healthcare sectors, it can reduce nurses’ intentions to leave and retain human resources. background human resource is the most important factor of performance, success and better revelation of excellence goals of each organization. by performing excellence plan, healthca...

The rapid growth in the number of Higher Education institutions and the severe competition faced by them has raised an increasing interest towards quality improvement in the colleges. Knowledge Management a recently emerged concept in the corporate sector has also gained attention in the field of education. Many educational institutions have set up communities of practices to capture, store and...

excellence synergic index (esi) is a new method for the excellence measurement. this technique is a causal method. esi method was developed for studying the relations and interaction of excellence criteria and organizational pathology. by “esi”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solving an...

A challenge for higher education, in the context of ‘Fourth Industrial Age’, is to prepare students uncertain futures. Proposed a model integrated scholarship drawing on, and developing, Boyer’s (discovery, teaching, integration application). We argue that such provides connecting thread between idea university as conceptualised 19th century, making links past, present future. Through reference...