The retail banking industry has known for many years that customer technology uptake is not a simple process. For example, phone banking and ATMs meet many customer needs, but have not replaced bank branches. The Internet adds a further complexity to the customer-technology relationship. In this paper I review the development of the Internet, and examine what success has been achieved in develo...

In recent years, the adoption of electronic banking (e-banking) began to occur quite extensively as a channel of distribution for financial services due to rapid advances in information technology (IT) and intensive competitive banking markets. Despite this growth of IT worldwide, Omani banks continue to conduct most of their banking transactions using traditional methods. Understanding the rea...

This paper investigates the competitive aspects of multi-product banking operations. Extending Panzar and Rosse’s (1987) model to the case of a multi-product banking firm, we show that higher economies of scope in multi-product banking are associated with lower Panzar–Rosse measures of competition in the banking sector. To test this empirical implication and determine the impact of multi-produc...

The capital structure and regulation of financial intermediary firms are important topics for regulators and academic researchers. In general, theory predicts that firms choose their capital structures by balancing the benefits of debt against its costs. The purpose of this paper is to analyze capital structure as a function of bank's specific variable factors. It examines the relationship ...

The development and the increasing progress that is being experienced in the Information and Communication Technology have brought about a lot of changes in almost all facets of life. In the Banking Industry, it has been in the form of online banking, which is now replacing the traditional banking practice. Online banking has a lot of benefits which add value to customers’ satisfaction in terms...

Nowadays internet has a key role in interaction between peoples and their businesses (such as banking). One of domain which uses this new communication channel for more and better interacts with its customers is online-banking (OB) industry. Using of OB is increasing rapidly. the significant growth in presenting and using of OB services such as responding to customers' requests on every time an...