This paper examines how a team of software professionals goes about estimating the effort of a software project using a judgment-based, bottom-up estimation approach. By employing a social practice perspective that highlights the distributed character of expertise and conceives actions as mediated by cultural tools, the paper analyzes the interactional process through which the estimation tasks...

Using a sample of 281 frontline service employees of a national retail bank, we test a social exchange model of antecedents of three dimensions of customer-oriented boundary-spanning behaviors suggested by prior boundary-spanning and services marketing/management literatures: external representation, internal influence, and service delivery. In support of our hypotheses, we identify fully media...

This paper examines how a team of software professionals goes about estimating the effort of a software project using a judgment-based, bottom-up estimation approach. By employing a social practice perspective that highlights the distributed character of expertise and conceives actions as mediated by cultural tools, the paper analyzes the interactional process through which the estimation tasks...

The power of media lies in its persuasive function, which gives media a potential to maneuver on the mind of audience (van Dijk 1996). This potential is realized via different linguistic resources, one important group of which is metadiscoursal resources. The major aim of this study was to explore how and in what distribution these resources are employed by writers with different cultural backg...

This article describes the use of emotion talk in the context of using a manualised approach to family therapy where the presenting problem is self-harm. Whilst we understand that there is an internal aspect to emotion, we also consider emotions to be socially purposeful, culturally constructed and interactional. We found that within the presenting families, negative emotions were often talked ...