Complaint behaviors are critical to maintaining customer loyalty in an online market. They provide insight into the customer’s experience of service failure and help to redress the failures. Previous studies have shown the importance of customer satisfaction as a mediator for complaint intentions. It is important to examine the antecedents of customer satisfaction and its link to complaint inte...

BACKGROUND It has been shown that fairness perceptions have a strong impact on health, especially under conditions of great work stress. The aim of this study was to extend previous research in studying whether working in high justice workplace would protect from health effects following environmental stressors outside work. METHODS Using a prospective longitudinal design, the relationships b...

The soaring number of privacy breaches has prompted affected firms to learn how to effectively recover damaged customer relationships. In this study we develop and test a model that explains how online customer behavior is influenced by a firm’s recovery endeavors when privacy breaches occur. Drawing on a service recovery perspective, we integrate the notions of justice perceptions and psycholo...

This is a meta-analysis addressing the effect of national culture on relationship between organizational justice (procedural justice, interactional and distributive justice) job satisfaction. Specifically, author examined moderating effects three cultural dimensions according to GLOBE model including: power distance, assertiveness uncertainty avoidance. Meta-analytic findings were summarized us...

In this research, it is aimed to reveal the relationship between secondary school teachers’ perception of organizational justice and their climate. The research a relational descriptive study in which survey model used. sample consists 370 teachers selected by convenient sampling method among working general imam hatip schools Izmit district Kocaeli province academic year 2020-2021. "Organizati...

Abstract Using artificial intelligence (AI) to make decisions in human resource management (HRM) raises questions of how fair employees perceive these be and whether they experience respectful treatment (i.e., interactional justice). In this experimental survey study with open-ended qualitative questions, we examine decision making six HRM functions manipulate the maker (AI or human) valence (p...

Article 5 paragraph (1), 10 and 50 (1) of Law 48 2009 on Judicial Power paved the way for recognition customary criminal law, in which existence adapt community law is recognized guaranteed by constitution. However, since based philosophy harmony cosmic balance within society, it would be difficult to find common ground regarding principle legality Criminal Code. This study aims identify influe...