The extent to which actual (rather than perceived) performance influences customer satisfaction has received limited attention by researchers, yet it is important for managers to understand the extent to which customer perceptions and behavioral intentions are associated with actual service performance. This study investigates the links between actual and perceived performance, customer standar...

This study examines relationships between family and neighborhood income and depressive symptoms, life satisfaction, and financial satisfaction among first-generation immigrant Dominican (N = 255), Puerto Rican (N = 242), and Mexican (N = 212) adults. Results from random intercept regression models revealed family income to be consistently predictive of outcomes across samples. However, this re...

Twenty groups totaling eighty-three graduate students participated in a 17-day experiment to determine the requirements and high-level design for a computerized post office. The third in a series of experiments comparing virtual interaction to interaction combining both face-to-face and virtual communication, this study focuses on the relationship between group interaction, group development, a...

The purpose of this study is to examine whether supportive interactions on social networking sites mediate the influence of SNS use and the number of SNS friends on perceived social support, affect, sense of community, and life satisfaction. Employing momentary sampling, the current study also looked at the relationship between supportive interaction and immediate affect after the interaction o...

This research aims to explain the negative side of ICT-enabled communications. Therefore, the perception of users that social interactions on online social networks (OSN) are threatening is suggested as a new variable called social interaction overload. The paper theorizes that individual, OSN-specific, and OSN-specific communication characteristics manifest the extent to which social interacti...

Conversational recommender systems (CRSs) approach user preference acquisition from a conversational point of view, where preferences are captured and put to use in the course of on-going natural language dialogue. The approach is motivated by its aim to make interaction efficient and natural, to acquire preferences from the user in a context when she is motivated to give them, as well as to fa...

The paper explores the relationship between UX and current approaches to usability in ISO standards, and how the ISO approach could potentially be extended to incorporate UX in guidance for product developers. Three approaches to usability are identified: 1. System Usability: Meeting organizational goals for user performance, safety and satisfaction resulting from interaction. 2. User Experienc...

This study explored physicians' interactions with EHRs to understand the qualities that contribute to patient satisfaction with their use of the technologies and patient satisfaction with physician. Video-taped observations of 100 medical consultations were used to distinguish interaction patterns between physicians and EHRs. Quantified observational methods were used to contribute to ecologica...

Student’s satisfaction plays a vital role in success of an educational institute. Hence, many educational institutes continuously improve their service to produce a supportive learning environment to satisfy the student need. For this reason, Educational institutions collect student satisfaction data to make decision about institutional quality, but till now it cannot be determined because stud...