The maturity of employee knowledge management is a systematic effort to develop, promote, and apply knowledge of organizations in order to achieve success and goals that can have a significant impact on the quality of services as well as the development of organizational innovation. The present study deals with the assessment of personnel’s knowledge management maturity and the instructiona...

Collaborative governance is believed to lead more innovative solutions complex problems in public services. This article analyses whether this hypothesis applies the case of decentralisation labour market policy regional networks various actors Netherlands. We first develop a theoretical argument that integrates theories collaborative with innovation, distinguishing between wide and small optio...

The importance of after-innovation 1. Introduction This paper will analyse the innovation process within knowledge services on the basis of case studies. The objective to develop new e-knowledge services, which means knowledge service products that are provided via the Internet or similar IT-networks (e.g. mobile phone networks). The customer can download and use the service as a self-service. ...

An important form of user innovation – Internet-supported collaborative design of new products and services by user communities – is likely to progressively supplant producer product and service design in many fields. This shift will require changes in governments’ innovation policies, for example, with respect to intellectual property rights. We discuss some general categories of innovation po...

In this paper we investigate the relationship between ICT infrastructure and innovation. In recent years the concept of the enterprise service bus has been introduced as an ICT architecture that supports strong integration of distributed components and services, but at the same time allows for adding or subtracting business partners at short notice. What are the organizational issues and challe...

In course of the European project AVALON, highly innovative ontology-based services (Smart Services) for supporting collaboration in knowledge-intensive industrial innovation networks (Smart Networks) were defined and prototypically implemented. Due to the immanent complexity of the general innovation problem in networks, Smart Networks are facing multi-level (1) knowledge integration, (2) netw...