urbanization development followed by increase in travel demand in recent years made some problems for cities such as traffic, lack of suitable parking, environmental issues, economic and social etc. meanwhile, public transport, especially bus services are very important in the development of urban functions thus, paying attention to different aspects of the transport in order to increase its ef...

four reasons for attending in-service training courses were identified: the need for advancement, the need for acquiring occupational skills, cultural factors, and economic reasons and then the opinions of 135 teachers (85 males and 77 females) were surveyed regarding their ranked importance. the sample was randomly selected from among all teachers attending the in-service training centers in t...

for any organization sound marketing strategy and quality assurance play vital role in the growth of the organization. the price, quality and service, service centers, friendly attitude, discounts on sales, esthetics, store location and appearance, ease of operations, guarantees and warranties, adopting new ideas, and flexible payments terms were considered to study the perceptions of the respo...

Teacher training programs in EFL contexts pursue the goal of promoting teaching skills and critical dispositions in prospective and experienced teachers and their ability to reflect on and enhance their mediating roles to maximize learning outcomes. Yet, discrepancies in teachers’ roles during and after the programs are not uncommon and accentuate the need to assess outcomes. This quasi-experim...

Liberalisation process has just started in the Turkish rail market with the new law recently entered into force in order to comply with EU Directives. In the liberalised markets, service quality is the decisive factor that rail undertakings can use to create difference and achieve competitive advantages. The purpose of this paper is to analyse the customer perceived service quality for rail fre...

Recently, significant technological changes, greater customer demand and the rise of new business models have triggered a rapid increase in electronic service (e-service) innovations. Now, innovation in the provision of e-services has become one of the priorities of managers in order to gain a competitive advantage. However, few studies so far have explored the determinant factors needed in the...