A test of nonfinancial measures used as part of a management-incentive program by a U.S.-based, full-service hotel chain found that improvements in the nonfinancial measures were followed shortly by increases in revenue and profit. The two nonfinancial measures are customer satisfaction as measured by guests’ comment card indications of likelihood to return and level of complaints. The lag betw...

OBJECTIVE For over a decade, out-of-hours primary care in the Netherlands has been provided by general practitioner (GP) cooperatives. In the past years, quality improvements have been made and patients have become acquainted with the service. This may have increased patient satisfaction. The objective of this study was to examine changes in patient satisfaction with GP cooperatives over time. ...

introduction: today the consumption of animal protein has been allocated a special place in human nutrition. poultry cooperatives have an important role in protein production. given the significance of producing animal products and the capabilities that the poultry cooperatives possess in this regard as well as considering the macroeconomic policies of governments respecting developing the coop...

This research was carried out to investigate the role of natural resources cooperatives in ecotourism development. This was an analysis-descriptive study conducted through survey method. Statically population of study was 123 members of the directors of these cooperatives. A structured questionnaire was designed and distributed among the cooperative directors. Census technique was applied in th...