Continued on page 2 The 1995 reorganization of the Veterans Health Administration into twenty-two Veterans Integrated Service Networks, or VISNs, created a significant opportunity to observe trends and innovations in healthcare delivery. One area where networks have substantially diverged has been in the development of service line structures. While some networks have moved forward rapidly in t...

INTRODUCTION Immigrant patients often meet barriers to patient-centred healthcare in their new host countries. Given the heterogeneity of patients from ethnic minorities, established strategies for patient centredness might not work in their case. The concept of coproduction provides a new perspective on how to collaboratively create the highest possible value for both the patient and the healt...

This commentary addresses Bowen et al’s empirical study of perspectives of Canadian healthcare staff towards research and their call for multi-faceted action to improve misalignments in the system. This commentary argues that tensions and misalignments between research and service are inherent and can never be eradicated. Building on previous work by Lanham et al, I pro...

OBJECTIVES To assess changes in parents' short-term and long-term primary and specialised healthcare consumption following a terrorist attack threatening the lives of their children. DESIGN Registry-based study comparing parental healthcare service consumption in the 3 years before and the 3 years after a terrorist attack. SETTING The aftermath of the Utøya terrorist attack. The regular, pu...

Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organize, automate, and coordinate business processes. CRM with the Web technology provides healthcare the ability to broaden service beyond its usual practices, and thus provides a particular advantageous environment for t...

In order to provide dependable healthcare services for the elderly, it is necessary to have a patient-centric system in which service automation dominates through the use of context-awareness. Healthcare service automation has the virtues to overcome the disadvantages arising from the disabilities that are inherent in the elderly population, physically challenged, and those who live in remote a...

Innovation in information and communication technology has a great potential to create large impact on modern healthcare. However, for the new technologies to be adopted, the innovations have to be meaningful and timely, taking into account user needs and addressing societal and ethical concerns. In this paper, we focus on ICT innovations related to home healthcare domain, in which patient safe...

Inevitably, healthcare goes mobile. Recently developed mobile healthcare (i.e., m-health) services allow healthcare professionals to monitor mobile patient’s vital signs and provide feedback to this patient anywhere at any time. Due to the nature of current supporting mobile service platforms, m-health services are delivered with a best-effort, i.e., there are no guarantees on the delivered Qua...