Till recently, brand management was perceived as a function exclusive to commercial organizations. However, the experiences of several nations have shown that branding can be an effective tool for managing government services also. This paper discusses benefits current practices in governance. A coherent strategy assists departments formulation and delivery by having clarity purpose consistency...

BACKGROUND During the course of an influenza pandemic, governments know relatively little about the possibly changing influence of government trust, risk perception, and receipt of information on the public's intention to adopt protective measures or on the acceptance of vaccination. This study aims to identify and describe possible changes in and factors associated with public's intentions dur...

In this paper we analyze a public e-service development project from its initiation to its end and reflect upon the process as well as its results. The purpose of the paper is to develop knowledge about how e-government projects should be managed and performed in order to be successful. We do this by identifying and analyzing important decisions made and external factors that occurred during th...

M-government involves the provision of public sector services via mobile technologies. Two principal drivers are influencing the genesis of m-government: the need to increase the efficiency and effectiveness of service provision and the availability of an adequate technological infrastructure for mobile services. There is a third, but less visible, influence on the likely success of m-governmen...

E-government has emerged as a government policy to improve the quality and efficiency of administration and make it more proactive and especially more service oriented. To raise these challenges, Moroccan government agencies are providing a wide spectrum of online services to improve government-citizen interactions. However, single service may not be able to serve citizens needs, but a combinat...

BACKGROUND Supported by development partners, the Government of Bangladesh carried out a comprehensive reform of health services in Bangladesh between 1998 and 2003, intended to make services more responsive to public needs: the Health and Population Sector Programme (HPSP). They commissioned a series of surveys of the public, as part of evaluation of the HPSP. This article uses the survey find...