Process capability indices (PCIs) provide numerical measures on whether a process conforms to the defined manufacturing capability prerequisite. In the literature some PCIs have been used to measure the ability of process to decide how well the process meets the specification limits (SLs). These have been successfully applied by companies to compete with and to lead high-profit markets by evalu...

Abstract—Process capability indices (PCIs) provide numerical measures on whether a process confirms to the defined manufacturing capability prerequisite. In the literature, some PCIs have been used to measure the ability of process to decide how well the process meets the specification limits (SLs). These have been successfully applied by companies to compete with and to lead high-profit market...

Innovation capabilities are the key ingredient in enhancing the firms’ competitiveness and ensuring their survival. Obviously, there are quite different in innovation activities between mauufacturing firms and service firms. It is necessary to consider the distinctness between them in evaluating firms’ innovation capabilities. This paper proposes a model of innovation capabilities in manufactur...