We consider a service provider in a market with two segments. Members of the first request a reservation ahead of service and will not patronize the firm without one. Members of the second walk in and demand service immediately. These customers have a fixed cost of reaching the firm and may behave strategically. In equilibrium, they randomize between walking in and staying home. The service pro...

Manual configuration of IP routers is an expensive, time-consuming, and error prone process. For large Internet service providers, establishing service for new customers is a major part of the financial cost of running the network. Increasingly, these customers want to exchange routing information with their provider(s) using the Border Gateway Protocol (BGP), a complex and highly-programmable ...

Viral marketing has attracted considerable concerns in recent years due to its novel idea of leveraging the social network to propagate the awareness of products. Specifically, viral awareness spread by propagating the information to their friends via their social relationships. Extensive studies have been conducted for maximizing the awareness spread given the number of seeds (the Influence Ma...

This paper proposes an anticipation model of potential customers’ purchasing behavior. This model is inferred from past purchasing behavior of loyal customers and the web server log files of loyal and potential customers by means of clustering analysis and association rules analysis. Clustering analysis collects key characteristics of loyal customers’ personal information; these are used to loc...

The food delivery service feature is a transaction that can be done via handheld device or smartphone. purpose of this study was to determine the characteristics customers, identify effect quality on customer satisfaction, and influence customers satisfaction loyalty at Kedai Ladanya Restaurant. Data were collected using questionnaire 55 respondents who Restaurant with criteria aged 17 years ov...

The Finnish municipal open care service in Turku applied mobile communication technology in order to cut costs and increase the efficiency of its elderly care. The home help staff was given a number of Nokia Communicators for the purpose of ordering groceries for their elderly and disabled customers. In this paper we present and discuss our empirical findings of the adoption of mobile communica...

Sensitizing health providers to customers' needs and women's health remains a challenge to the Pakistani health system. The Health Workers for Change methodology has been demonstrated to improve provider-client relationships in certain African and Latin American countries. This paper describes the experience of using Health Workers for Change participatory workshops in Pakistan to sensitize mal...