OBJECTIVES To develop a framework for general practice management made up of quality indicators shared by six European countries. METHODS Two-round postal Delphi questionnaire in the setting of general practice in Belgium, France, Germany, The Netherlands, Switzerland and the United Kingdom. Six national expert panels, each consisting of 10 members, primarily primary care practitioners and ex...

The evaluation is managed by the evaluation unit who also chaired the reference group composed by members of the services. List of acronyms 1. EXECUTIVE SUMMARY Background and purpose of the evaluation The European Commission applies systematic and timely evaluations as a means of accounting to the European Parliament, the European Council and the wider public for the proper management of alloc...

introduction: european foundation for quality management has designed the efqm model to determine the rate of organization development and excellence and construct ways to achieve organizational excellence. this model is used to compare the current situation of each organization with an ideal organization. the aim of this study was to determine the performance self-assessment scores in selected...

Improvements to business processes influence the quality of services with which customer is provided. This principle basis Total Quality Management approach. paper presents a systematic literature review carried out in order identify most commonly used models service companies manage their internal processes. In addition, type/size that frequently use these are identified find gaps such utiliza...

introduction: establishing improvement in every organization requires assessment of organizational performance, planning and goal-setting to improve the performance. despite remarkable progresses occurred in recent years on designing the frameworks and performance evaluation systems, many organizations still rely on traditional criteria. therefore, according to the importance of performance eva...

Effective process management is a basic prerequisite for increasing the quality and performance of educational organizations. The aim paper to point out potential application European Foundation Quality Management (EFQM) Model 2020 improve perfect processes in Slovakian vocational school towards sustainability. We used latest version EFQM applied questionnaire method conduct self-assessment. A ...

Working capital management (WCM) is one of the most important decisions for all firms. The main components WCM are days sales outstanding (DSO), inventory (DIO), payable (DPO), and cash conversion cycle (CCC). Using a sample 332 Czech firms, including 20 certified firms from EFQM (European Foundation Quality Management) Model, current study explored effects on firms’ profitability. We used two ...