امروزه ورود به حوزه مدیریت کیفیت برای سازمان‌ها از اهمیت ویژه‌­ای برخوردار است. مدل­های تعالی سازمانی ابزاری است که را در این مسیر رهنمون می­‌کند. بدین منظور، ازجمله شبکه بانکی کشور، رویکردهای گوناگونی سازمان خود راستای تحقق ارزش‌های مدل­‌های استقرار می­کنند؛ اما محدودیت منابع موجود قبیل هزینه، نیروی انسانی، فرهنگ و غیره، تمامی رویکردها میسر نمی‌­سازد؛ ازاین‌رو مسئله اصلی کدام بیشترین تأثیر ارت...

introduction: in today’s world, organizations are attempting to achieve advantages and competitive results. understanding mutual interactions between organizations and using modern management techniques as well as modern management tools might have an influential effect on obtaining optimal organizational results. nowadays, one of the competitive advantages is applying the excellence models. th...

High profitability and customer satisfaction are of supreme importance for any business. To achieve both objectives, an organisation must design a structured approach. To achieve profitability, organisations look to principles of lean manufacturing and techniques such as EFQM, business excellence. This paper reviews such methodologies across different industries, comparing techniques and elemen...

Purpose: This research seeks to measure the possibility of applying People Standards (enabling factors) and people results in Standard (results) Central Bank Iraq (CBI), by EFQM Excellence Model. Theoretical framework: The purpose Model standard this investigation is present a self-evaluation framework, allowing strength determination for each organization establishing those areas where additio...

european foundation for quality management (efqm) model is a widely used quality management system (qms) worldwide, including iran. current study aims to verify the quality assessment results of iranian national program for hospital evaluation (inphe) based on those of efqm.this cross-sectional study was conducted in 2012 on a sample of emergency departments (eds) affiliated with tehran univers...