The purpose of this article is to describe and justify the approach assessing quality educational programs that have been developed tested at ITMO University since 2019. presents main indicators assessment results testing university. unit an program, as it has a long-life cycle meets needs most stakeholders organization. Taking into account all features authors propose comprehensive set assess ...

This research aims to define the degree of customer satisfaction in Mongolian higher educational services and determine quality characteristics that can be used improve based on potential improvement (PCSI) index using Kano SERVQUAL models. The Timko models were through a questionnaire survey students national universities aiming classify attributes by model calculate index. Moreover, PCSI is a...

Despite the momentum of the open courseware movement around the world, no quality criteria and metrics for evaluation of open courseware or open educational resources’ repositories are available yet. Therefore, learners and instructors have no support and guidance in their quest for locating the most suitable learning resource that fulfills their educational aims. The same is true for developer...