E-learning platforms and their functionalities resemble one another to a large extend. Recent standardization efforts in e-learning concentrate on the reuse of learning material, but not on the reuse of application functionalities. Our LearnServe system builds on the assumption that a typical learning system is a collection of activities or processes that interact with learners and suitably cho...

With the ever increasing proliferation of the internet and the tremendous growth of e-commerce, organisations, both in the business-to-consumer (B2C) and business-to-business (B2B) sectors, have moved to differentiate themselves through the electronic provision of service and the enhancement of the e-service or web experience. More and more organisations are using technology as a means of inter...

E-textile technology is rapidly progressing, allowing for the development of truly wearable computers as well as very large-scale computing textiles. Efficient development of applications on etextiles will require significant software services support. This paper analyzes two representative e-textile applications for their software service requirements. Based on this analysis, three services pa...

Service innovations are central concerns in fast changing environment. Due to the fitness in customer demands and advances in information technologies (IT) in service management, an expanded conceptualization of e-service innovation is required. Specially, innovation practices have become increasingly more challenging, driving managers to employ a different open innovation model to maintain com...

Automating the process of B2B partner discovery and contract negotiation is expected to significantly optimise company processes. Numerous existing proposals for discovery follow the approach where service descriptions are expressed by concept expressions in description logics (DL), and description matching is performed by well-known DL inferences. However, these approaches do not always produc...

This study empirically examines whether heterogeneity in personal customer profiles translates to heterogeneity in the valued operational e-service design attributes. It focuses on a key operational e-service design attribute – web site quality – by investigating whether customers with different profiles (demographics, pattern of use of the service, and pattern of channel use) attach different ...

Use of e-learning programs has been expanding, owing in part to the high demand for education, particularly in developing countries. The success, however, of these programs shows varied results. Very little research addresses the issue of e-learning service quality in higher education environment. Therefore, it has become vital to assess the quality of e-learning offerings, as it is critical to...

This study investigated the constructs that influence satisfaction and continuous use intention in e-learning services through a sample of 343 employees of two Brazilian public organizations. The main contribution of this study is the delivery of an assessment tool for performance oriented to training courses at distance in public organizations.

Software components play for business information systems the same role that objects play for application development. The pressure on both internal IT departments and independent software producers is to deliver effective business solutions, shorten development time, and improve quality and reliability. Workflow-based EAI (Enterprise Application Integration) [Hewlett-Packard 99] [Nierstrazs & ...

The emerging paradigm of electronic services promises to bring to distributed computation and services the flexibility that the web has brought to the sharing of documents. An understanding of fundamental properties of e-service composition is required in order to take full advantage of the paradigm. This paper examines proposals and standards for e-services from the perspectives of workflow, p...