This study empirically develops a model indicating the determinants of e-CRM as well as explaining the relationship between eCRM and customer satisfaction in B2C websites. Based on the 7C model demonstrated by Rayport,J.F.&Jaworski,B.J and the Conceptual Model of Service Quality researched by Parasuraman, a theoretical framework that consists of e-CRM initiatives: context, content, customizatio...

This study aims at exploring users’ satisfaction with the traffic violation e-Service provided by the Ministry of Interior in Qatar. The paper presents the findings of a quantitative survey that covered over 300 users of the traffic violation e-Service and reflects on satisfaction based on the four dimensions of the COBRA framework (Osman et al. 2011): cost, opportunity, benefit and risk constr...

The Internet/World Wide Web (Web) is an important way for the sharing of business information between retail firms and their customers. Although electronic commerce (e-commerce) has received considerable research attention, the literature reveals that the relationship between customer satisfaction and e-commerce has not yet been sufficiently studied. This research contributes to a better unders...

This study measures the influence of e-service quality on e-satisfaction, thereby affecting e-loyalty young people when shopping online Shopee Vietnam. The purpose this is to provide knowledge better understand most important aspects that affect youth satisfaction, loyalty. uses qualitative research method combined with quantitative method. conducted a survey 250 users e-commerce site. results ...

Relational coordination model has been applied to different sectors reaching positive results in terms of performance in contexts with highly interdependent tasks, uncertainty, time restrictions and tacit knowledge. In this research, the relational coordination model has been applied to prove high levels of instructor satisfaction in e-learning. According to the model, organizations can achieve...

The growth of Internet shopping motivates a better understanding of how e-loyalty is built online between businesses and consumers. In this study website design and culture are advanced as important to website trust, website satisfaction, and e-loyalty in online business relationships. Based on data collected in Canada, the U.S., Germany and Japan, the research considers (1) examining within cu...

e examine the ability of customer ratings of pre-purchase and post-purchase service to explain price variations in the online book market. In addition , we test whether market leaders leverage their branding advantage by charging higher prices. E-tailer prices were modeled using a market basket of identical books whose posted prices were sampled repeatedly over a 4-month period. Contrary to exp...

objective: this study aimed to compare irrational beliefs, defense mechanisms and marital satisfaction in fertile and  infertile women. materials and methods: this study was a causal comparative survey performed on 30 fertile and 30 infertile women chosen by available and simple random sampling out of the whole clients referred to vali-e-asr reproductive health research center from february 200...

considering the importance of the factors affecting customer satisfaction and loyalty, this study aimed to investigate the relationship between performance and characteristic of a online stores – digi-kala in this particular case, as a perfect example of an electronic customer relationship system, and customer's electronic loyalty and satisfaction. as a practical-descriptive, research, ele...

The importance of evaluation and optimization of electronic government (e-government) services is imperative if the government organisations are to have an effective impact on the success and take-up of the services offered. Transport For London’s (TFL) London Congestion Charging (LCC) is one of the innovative electronic services (e-services) introduced by the United Kingdom (UK) government to ...