The global competition for enterprises has been the significant issue for recent years. However, the customer needs are difficult to satisfy due to specialized characteristic of existing customers. A good CRM strategy may assist firms to earn advanced profits, increase customer perceived value, and acquire new customers. This research aims to provide a holistic framework based on two dimensions...

Despite the popularity of E-commerce technologies and applications, very few studies have attempted to examine in depth the factors which underpin the adoption process and the impact which the adoption of one innovation may have on subsequent E-commerce implementations within a single organisation. The study upon which this paper is based approaches the adoption of E-commerce technologies and a...

Electronic government (E-government) readiness assessment is a relatively new concept that has been given impetus by the rapid rate of Internet penetration and advances in information and communication technologies (ICT). Over the years, various e-government readiness assessment methods have been proposed by different organizations. These methods use a wide range of indicators to assess a commu...

Available online 5 May 2011

Akron. His research areas include information systems in Russia and the former USSR, Internet diffusion, and knowledge management. Artem Borisov received his MBA from the University of Akron in 2004.

Mobile agent technology has been proposed for various fault-sensitive application areas, including electronic commerce, systems management and active messaging. Recently proposed protocols providing the exactly-once execution of mobile agents allow the usage of mobile agents in these application areas. Based on these protocols, a mechanism for the application-initiated partial rollback of the a...

We propose a framework to assess the value and cost effectiveness of E-Government; the instrument supports lead and management of E-Government initiatives and programs. Furthermore it takes different stakeholder perspectives into account. The process for analysis consists of four steps: with an initial measurement framework we raise context and goals of the specific E-Government decision making...

The changing competitive dynamics in the online environment has resulted in an increased pressure for organizations to gain IT resources and capabilities much ahead of their rivals. This has resulted in a surge in strategic IT alliances and online partnerships among organizations engaged in E-commerce. Combining resource based view of firm and contingency perspectives, we offer a framework to u...

Professional service providers are exploiting the web to deliver eservices to a larger but also more diverse client base. This has increased the need for building trust between them and their clients and within the firm itself. In this paper the antecedents of trust are identified and matched against strategies that public accounting practices could adopt to build trust. Eleven antecedents for ...

The Pellucid project is developing an adaptable and customisable platform for enabling experience management in public organisations. Starting with a study of the three pilot applications, a uniform framework has been developed for experience management, based on the generation of ‘active hints’ that are presented to the user according to working context. Working context encompasses both positi...