We address the problem of Electric Vehicle (EV) drivers’ assistance through Intelligent Transportation System (ITS). Drivers of EVs that are low in battery may ask a navigation service for advice on which charging station to use and which route to take. A rational driver will follow the received advice, provided there is no better choice i.e., in game-theory terms, if such advice corresponds to...

Customer satisfaction and customer loyalty are related to key measures of financial performance for firms. The ability to find key drivers for predicting loyalty and profitability is an important step in developing marketing strategies that lead to high quality, long-term relationship with customers. Traditional techniques for modeling the network of causeand-effect relationships related to loy...

Purpose – The purpose of this paper is to study the linkages between customer satisfaction (CS) and sales performance among wineries in New York State’s Finger Lakes region. Design/methodology/approach – A survey instrument was used to collect data from visitors to winery tasting rooms in the Finger Lakes. Responses from 457 visitors were collected from nine wineries during the period June 2010...

perceived risk is an intervening psychosocial construct in marketing and connected to potentially negative outcomes. when studying perceived risk in consumer behavior as purposeful behavior, there is no doubt that the desired outcome of a purchase decision is need satisfaction so that positive outcomes are hoped for and expected. if negative consequences are experienced in buying situations, th...

Many information intensive service firms deliver services through a mix of internally delivered (i.e., insourced) and externally delivered (i.e., outsourced) service process components. We examine data on top e-retailers. We expect outsourcing levels may moderate the impact of customer traffic upon e-retailer operating outcomes. We first examine drivers of the e-retailers’ propensity to increas...

This article proposes a Lagrangean relaxation approach to solve integrated duty and vehicle scheduling problems arising in public transport. The approach is based on the proximal bundle method for the solution of concave decomposable functions, which is adapted for the approximate evaluation of the vehicle and duty scheduling components. The primal and dual information generated by the bundle m...

Drivers of quality Patients should receive the care they need, which is known to be effective, and in a way that does not harm them. Patients should not receive care that is not necessary, leading to waste and increased risks of side effects. These 3 aspects (effectiveness, appropriateness, and safety of care) represent a basis to define and measure quality of care from the perspective of the h...