© 2015 Toepfer et al. Open Access This articl International License (http://creativecommons reproduction in any medium, provided you g the Creative Commons license, and indicate if (http://creativecommons.org/publicdomain/ze • We accept pre-submission inquiries • Our selector tool helps you to find the most relevant journal • We provide round the clock customer support • Convenient online submi...

Based on social influence theory, we develop a model in which the use of peer intimidation by Machiavellian employees results in greater promotability ratings by supervisors. However, consistent with interdependence theory, we expect that this process is qualified by job autonomy and the political skill of the supervisor making the promotability rating. Based on a sample of 204 supervisor–subor...

The integration of customer knowledge into innovation processes not only faces companies with many challenges but also opens up opportunities for new product development and fostering innovativeness. Past research describes a multitude of approaches and practical examples, which companies can refer to if they are willing to tap customer knowledge. With the emergence of social software and open ...

Service and product reviews play an important role in determining what kind of product is. Such reviews provide useful information about customer concern and their experience with the product. Consequently, these reviews will be helpful for a business making products for the purpose of product recommendation, better customer understanding and attracting more loyal customers. As ecommerce has be...

Following a service orientation paradigm, value is no longer restricted to product functionalities. Value is in particular based on co-creation with customers, making use of their experiences and leading to so-called integrated solutions. The longitudinal view on relationships with customers requires networked collaboration of multiple partners with their mutual customers within the context of ...

For explaining the experimentally claimed anomalous excess heat phenomena in metal-D(H) systems, the condensed cluster fusion (CCF) theory has been proposed and elaborated[1-8] since 1989. This paper reviews the latest status of CCF theory development. The paper explains the following key aspects: classical mechanics and free particle fusion, fusion rate theory for trapped D(H) particles, stron...

This paper proposes a framework for understanding the benefits of CRM systems. Analysis of multiple case studies is used to validate and extend the framework. The framework will provide practitioners with a means of defining objectives for CRM projects and for conducting post-implementation reviews. It will also provide academics with a systematic approach to exploring CRM system benefits.

This paper proposes a framework for implementing systems engineering measures at technical reviews and audits that expand upon the International Council on Systems Engineering (INCOSE) set of systems engineering leading indicators. Premature transition through key decision gates is likely to lead to cost and schedule overruns. Risks to a program can be monitored by measuring key systems enginee...

The purpose of this research is to prove the effect price perceptions, customer reviews, ratings and flash sale promotions on Shopee purchasing decisions in Rembang Regency. population people Regency who use Shopee. sampling technique used convenience with a sample 100 respondents. analysis multiple linear regression analysis. test results show; 1) perception review variables individually have ...