This study aimed to build a model of business performance based on customer value-defined market orientation. In the context of a service retail industry, both firms’ and customers’ perspectives were involved in the development of the construct, using such dimensions as management support, employee efforts and customer satisfaction. The authors undertook a large-scale fieldwork to collect match...

the purpose of performing this research was studying relationship of religious orientation and interpersonal trust with educational progress of students. the research was descriptive correlation one.statistical population included all highschool students of birjand city in educational year 93-94 ,which was based on morgan table and random cluster method ,355 samples was chosen and studied. to g...

It is easier to find a tilted bar among vertical bars than vice-versa, but this asymmetry can be abolished or reversed by surrounding the bars with a tilted frame. The frame effect is important because it challenges bottom-up models of saliency. We conducted two experiments to investigate the causes of this effect. In Experiment 1, we removed different components of a square frame, and conclude...

AS STRATEGIC IMPERATIVE Clearly, one of the most important strategic imperatives for companies in the financial service sector in general, and especially in the insurance industry is customer-orientation, in particular due to current structural changes in the insurance industry (see empirica 1995; Prokop 1996): + The high intensity of the (Europe-wide) competition, measures of deregulation, and...

in today's competitive markets, with orientation companies towards customer satisfaction, customer relationship management (crm) is more complicated. the main question is how to identify profitable and key customers of company. companies can segmenting their customers into different groups based on the specific criteria by identify and analyzing the characteristics of their behavior. these...

Hospitals are under pressure to respond to new challenges and competition. Many hospitals have used strategic planning to respond to these environmental changes. This exploratory study examines the extent of strategic planning in hospitals in two Australian States, New South Wales and Victoria, using a sample survey. Based on planning documentation, the study indicated that 47% of the hospitals...