Analysis of customer feedback helps improve customer service. Much online customer feedback takes the form of online reviews, but the tremendous volume of such data makes manual classification impractical, raising the need for automatic classification to allow analysis systems to identify meanings or intentions expressed by customers. The aim of shared Task 4 of IJCNLP 2017 is to classify custo...

In recent years tourism has become one of the fastest growing sectors of the world economy and is widely recognized for its contribution to regional and national economic development. Tourism product design and development have become important activities in many areas/countries as a growing source of foreign and domestic earnings. On the other hand, customer relationship management is a compet...

Customer segmentation is the practice of dividing a customer base into groups of individuals that are similar in specific ways relevant to marketing such as age, gender, interests, spending habits, and so on. One of the easiest definitions is "a group of customers with shared needs". From this definition, it's clear what we need to identify customers with shared needs. The customer segmentation...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

The core issues of mass customization (MC) are to provide more and more conveniences to meet customer’s customized requirements and to ensure near mass production efficiency and quality in manufacturing processes. Since the MC provides to the customer, in the footwear sector, the possibility to choose shoes with different materials, colours, sizes and performances, the shops need big stocks in ...

It is becoming increasingly apparent from the literature that marketers need to consider customer-level information when they generate a marketing strategy for the firm. In this article, the authors develop a customerfocused framework that uses a marketing strategy with an overall objective of maximized financial performance. This strategy is driven by seven customer-level marketing tactics and...

Virtual agents are becoming a prominent channel of interaction in customer service. Not all customer interactions are smooth, however, and some can become almost comically bad. In such instances, a human agent might need to step in and salvage the conversation. Detecting bad conversations is important since disappointing customer service may threaten customer loyalty and impact revenue. In this...

With the prevalence of the Internet, most companies provide technical support and customer service via the net. In general, companies’ websites provide keyword search interfaces to access pre-written documents. Unfortunately, customers may not always find the correct information that they need. To fulfill a customer’s needs, a quick response model is needed. We proposed a Chinese e-mail questio...

We consider the problem of finding a most cost-efficient fiber optic network to connect given customer nodes to an existing network infrastructure. Given is a connected undirected graph G = (V, E, c, l, p, kmax) describing the topology of the surrounding area of given customer nodes. Each edge e = (i, j) ∈ E represents a straight segment of Euclidean length le ≥ 0 where a fiber optics cable mig...

As users increasingly participate in the community, social networking sites (SNS) are gaining attention in academic research. This study aims to explore perceived value influencing usage intention in SNS, and examines the mediation of customer satisfaction between perceived value and usage intention. Mediated regression analysis was used and 205 savvy SNS users in Taiwan were investigated. The ...