Customer integration has many recognised advantages, but also entails negative side effects that may impair the success of innovative activities. These negative side effects have not yet been sufficiently investigated. Whereas some may occur within the entire early innovation phase, others are likely to affect only few sub-phases. Each sub-phase, defined in a slightly new way as compared with e...

Abstract We consider the application of a Fleischer–Jegerlehner-like treatment tadpoles to calculation neutral scalar masses (including Higgs) in general theories beyond Standard Model. This is especially useful when theory contains new scalars associated with small expectation value, but comes its own disadvantages. show that these can be overcome by combining effective field matching. provide...

Due to unprecedented innovation in information and communication technology, customers interact more with telecommunication service providers. Customer satisfaction is the extent of customer psychological sense expectation towards a particular product or service. Satisfaction core business success where corporates strive fulfil them competitive market, have options. The lack understanding expec...

Prepaid customers in mobile telecommunications are not bound by a contract and can therefore change operators (‘churn’) at their convenience and without notification. This makes the task of predicting prepaid churn both challenging and financially rewarding. This paper presents an explorative, real world study of prepaid churn modeling by varying the experimental setup on three dimensions: data...

As digitization makes customer migration easier and more attractive, managing customer recovery becomes increasingly important for organizations. In this context, the challenge is to avoid two error types that can occur with customer relation recovery. First, mistakenly investing in customer relations that are active (“alive”), and, second, mistakenly not investing in migrated customer relation...

price fairness and price satisfaction is one the most important fields in pricing and also in customer satisfaction. in this research, first the dimensions of price fairness, price satisfaction, customer satisfaction, and customer loyalty are extracted from marketing literature, then five hypotheses are developed. in proposed model, price fairness has direct impact on price satisfaction, custom...

The electronic commerce (e–commerce) has significantly made changes in customer relationships. The development of nowadays technologies has enabled customers to rapidly and without difficulty collect information regarding to the supply of various products and services. It will make effortless in finding out the most best with highest quality suppliers. The client is able to choose and to decide...

Many companies have adopted technology driven social learning platforms such as social customer relationship management (crowdsourcing customer support) to support knowledge sharing among customers. A number of these selfevolving, online customer support communities have reported the emergence of a core–periphery knowledge sharing network structure. In this study, we investigate why such a stru...

i n troduction: users’ behavioral intention to use the picture archiving and communication system (pacs) is important in the systems’ success and is an indicator of the users’ satisfaction with commitment and dependence on information systems. the present study aimed to evaluate the users’ continuous intention to use pacs based on the expectation confirmation model in educational hospitals of s...