The financial industry is in midst of a global transformation. Drivers for this are changes in customer behaviour, disruptive power of information technology and changes in the industry structure itself. These developments have the potential to shift the financial industry towards a customer-oriented financial market infrastructure and force banks to become more customer-oriented. The research ...

Internet vendors invest a considerable amount on acquiring customers with the expectation that the early investment in customer acquisition will result in a long-term stream of profits from repeat customers. However, it has been found that over 50% of repeat customers seldom complete their third purchase with the Internet vendor. This may be due to lack of proper understanding of customer decis...

We consider customer joining behaviour for a system that consists of a FCFS queue with Bernoulli feedback. A consequence of the feedback characteristic is that the sojourn time of a customer already in the system depends on the joining decisions taken by future arrivals to the system. By establishing stochastic order results for coupled versions of the system, we prove the existence, and unique...

This paper presents the architecture of a multi-agent decision support system for Supply Chain Management (SCM) which has been designed to compete in the TAC SCM game. The behaviour of the system is demand-driven and the agents plan, predict, and react dynamically to changes in the market. The main strength of the system lies in the ability of the Demand agent to predict customer winning bid pr...

Social media platforms are becoming desired and efficient communication channel in a variety of markets. As a result of that, fan pages on social media platforms are now playing a central role in customer-firm interactions and firms are scrambling to come up with social media strategies for their stakeholders. Extant research largely focuses on marketing on social media platforms and effect of ...

With the enhancement in technology e-banking like credit Card, Debit Card, Mobile Banking and Internet Banking is the popular medium to transfer the money from one account to another. E-Banking is gaining popularity day by day, which increases the online transaction with the increase in online shopping, online bill payment like electricity, Insurance Premium and other charges, online recharges ...

Predicting customer purchase behaviour is an interesting and challenging task. In e-commerce context, to tackle the challenge will confront a lot of new problems different from those in traditional business. This study investigates three factors that affect purchasing decision-making of customers in online shopping: the needs of customers, the popularity of products and the preference of the cu...

A widely cited model of customer loyalty is the typology proposed by Dick and Basu (1994) that depicts loyalty as a two-dimensional construct involving relative attitude and repeat patronage. However, while Dick and Basu conceptualise the loyalty construct, they do not operationalise it or provide empirical evidence of its predictive ability. This paper reports a test of the predictive ability ...

Green attitude-behavior gap’ is often found in the sustainable industry nowadays; where attitude toward action high but not following with purchasing action. This research will help Satu Bumi as a startup that running on to identify elements and factors are determinants purchase behaviors waste management services among Indonesia consumers craft most suitable recommendation for business towards...