PURPOSE We report the results of a survey of state initiatives that measure resident satisfaction in nursing homes and assisted living facilities, and we describe several model programs for legislators and public administrators contemplating the initiation of their own state programs. DESIGN AND METHODS Data on state initiatives and programs were collected during March and April 2000 through ...

OBJECTIVES The objective of this study was to investigate the social validity of cognitive-behavioural parent training (CBPT) delivered in two formats to parents who have children with hyperkinetic disorder (HKD) with and without medication. DESIGN Compared individual with group treatment as part of a multicentre randomized controlled trial. METHOD Obtained a broad range of evaluations and ...

This study aims to determine the effect of product quality, price and service quality on MyRepublic consumer satisfaction in Serua Permai Housing, South Tangerang. research method is quantitative method. The population this were 243 users with a sample 151 respondents. analytical model used Multiple Linear Regression which processed using SPSS version 26 application program, data collected ques...

Integrating consumer behavior into E-commerce can benefit various segments of the E-commerce economy. This paper discusses various quality issues in E-commerce and also provides a method for building a Web-based E-commerce community. E-commerce represents a new way of conducting business transactions, including buying, selling, or exchanging products, services, and information. Usually we are t...

Not all countries have the same level of e-commerce penetration. This could be due to the influence of cultural factors on consumer trust with regard to online purchasing. This may also explain why countries like Spain, with similar economic and technological levels to its neighbours’, have a lower level of e-commerce usage. This paper examines the antecedents of trust, and, the relationship be...

The most important efforts that have been reported for the development of generic satisfaction barometers during the last years refer to individual business organisations, industry sectors or the total of national economies. The main aim of these efforts is the data collection either for comparative analysis of companies performance regarding customer satisfaction or for monitoring the evolutio...