customer is felt more and more. today organizations can't make it faraway without giving attention to their customer's needs. for this purpose organizations try out many concepts which can help them be leader in managing their customers. one such concept is the customer relationship management (crm). crm has come a long way since its inception in business circles and its major change is felt in...

In applied linguistics, washback, or backwash, refers to the influence of tests on teaching and learning. Though there is now a large body of research investigating the impact of tests on educational processes and outcomes, the possible effect of language tests on the psychological environment of language classrooms remains underexplored. This study examined the effect of IELTS on the classroom...

Nowadays, digital technologies (e.g., big data, cloud and mobility) have changed the firms’ activities. Many firms begin to utilize digital resources to formulate and execute digital business strategy. However, there is little empirical research focusing on explaining this novel phenomenon. In this paper, we proposed a framework which describes the value creation and appropriation process of di...

In this study, we have investigated which strategies were optimal in different haptic search tasks, where items were held in the hand. Blindfolded participants had to detect the presence of a target among distractors while using predetermined strategies. The optimal strategy was determined by considering reaction time and error data. In the search for salient targets, a rough sphere among smoot...

Emotions affect, and are intertwined with, many of the cognitive processes of learning and also classroom motivation and social interaction. There are often times within daily classroom life that students and teachers are required to, or feel compelled to, regulate their emotions. Limited research has shown that particular aspects of classroom environments can enhance emotion regulation strateg...

This study presents the unique dichotomous role of social media, which we conceptualise as its competing-complementarity. Using the competing-complementarity phenomenon as a guiding lens, we explore the fusion of social media and business functions as core elements of a digital business strategy of a firm. The phenomenon shows a dual impact. Complementarity explains how digital technologies and...

We propose a modular approach of term rewriting systems, making the best of their hierarchical structure. We define rewriting modules and then provide a new method to prove termination incrementally. We obtain new and powerful termination criteria for standard rewriting. Our policy of restraining termination itself (thus relaxing constraints over hierarchies components) together with the genera...

Research on teacher cognition concerning listening instruction has not been sufficiently touched upon. The present case study aimed to investigate Iranian EFL teachers' stated practices, their perceptions of how effective those practices are, and their actual classroom practices of two casual process-oriented listening instructional approaches namely, strategy-based instruction (SBI) and metaco...