This conceptual piece presents a framework to aid libraries in gaining a more thorough and holistic understanding of their users and services. Through a presentation of the history of library evaluation, a measurement matrix is developed that demonstrates the relationship between the topics and perspectives of measurement. These measurements are then combined through evaluation criteria, and th...

tâ çéå wx w|xâ revue des études de la langue française revue semestrielle de la faculté des langues étrangères de l'université d'ispahan cinquième année, n° 8 printemps-eté 2013, issn 2008- 6571 issn électronique 2322-469x cette revue est indexée dans: ulrichsweb: global serials directory http://ulrichsweb.serialssolutions.com doaj: directory of open access journals http://www.doaj.or...