Recently companies discover their employees knowledge as one of the major critical resources they need to have for successful business. Advances in technology enhanced learning provide the necessary means by which companies and employers are able to maintain and grow their knowledge assets. This being recognized by the EU several main objectives have been identified and will be tackled in the n...

Some organisations are becoming more concerned with delighting their customers than simply satisfying them. Yet despite an extensive literature on service quality and satisfaction little has been written about service excellence and how organisations can achieve delighted customers. The purpose of this exploratory but empirically based paper is to provide a definition of service excellence to h...

The diffusion and adoption of ICT innovations permeate through a social system that positively affects customer satisfaction and support customer service excellence. The three discourses with respect to information systems innovation are discussed in the context of Zimbabwe with particular reference to diffusion, social embeddedness, and the transformative nature of ICT interventions. The frame...

A company embracing an agile strategy to win business must increase its agility and that of strategic suppliers. Segmentation is important tool for selecting suppliers can be developed. This paper addresses the challenge in order develop their agility. novel segmentation done on dimensions capability excellence. The cascaded fuzzy inference system used assess excellence construct a matrix. matr...

In the emergence of transformative global economy, information system has became a necessity in businesses to obtain organizations operational excellence, adaptation to new business models, improved decision making and providing exceptional customer service, and eventual competitive advantage of the enterprise setting while keeping business alliances. This paper presents sectors of economy serv...

This paper discusses the implementation of quality management systems and business excellence models in the textile companies of Pakistan. The literature indicates that Pakistani companies are falling far behind in comparison to their international competitors in the dimensions of competitiveness like timely delivery, consistency, reliability, innovation and quality. However, higher level of ad...

In order to be successful, enterprises have to adapt quickly to new opportunities and threats. They have to take smart decisions and execute fast. Innovation and agility become main success factors. The Management of Process Excellence (MPE) is a key enabler. It leads to a functioning “real-time enterprise”. MPE links enterprise strategy with people and technology for the highest operational pe...