This paper presents the possibility to utilize Balanced Scorecard knowledge in software process improvement. The research is a case study in a Finnish software company where the author has been working as a quality manager and a product manager. Main focus is to introduce aspects of making visible the business factors of software process improvement steps. The balanced scorecard approach is int...

The management of Enterprise Resource Planning (ERP) Software includes two main tasks: the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding ...

“Baldrige? Six Sigma? Lean? Balanced Scorecard? We don’t have time for all of these initiatives! Let’s just pick one and go with it!” How many times have you heard (or perhaps even said) something similar to this? The statement suggests the initiatives are equivalent. They are not. As has been discussed earlier in this book, the Baldrige Criteria for Performance Excellence represent a comprehen...

The balanced scorecard (BSC) is a strategic planning and management system that has wide applications in manufacturing and service industries. The main goals of BSC are to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. In this study, performance measurement is d...

The balanced scorecard represents a technique used in strategic management to translate an organization’s mission and strategy into a comprehensive set of performance measures that provide the framework for implementation of strategic management. This article develops an incremental approach for decision-making by formulating a specific balanced scorecard model utilizing time-driven activity-ba...

Die Balanced Scorecard ist ein Planungsund Steuerungsinstrument, das in den 1990er Jahren von Kaplan und Norton in den USA entwickelt wurde. Dieses Managementkonzept sollte dazu beitragen, die Unzulänglichkeiten klassischer – vornehmlich finanzbuchführungsbasierter – Kennzahlensysteme zu beseitigen, indem eine umsetzungsorientierte Steuerung bei Bezugnahme auf die formulierten Ziele des Unterne...

need to progress is the factors contributing to development and trying to meet these requirements cause which organization will lead to the development. organizations performance evaluating, is one of the most powerful management tools that we can by that, obtained required information of organization status .in this study, a performance evaluation model based on balanced scorecard (bsc), which...

This article exploits a quasi-experimental setting to estimate the impact that a commonly used performance-related pay scheme had on branch performance in a large distribution firm. The scheme, which is based on the Balanced Scorecard, was implemented in all branches in one division but not in another. Branches from the second division are used as a control group. Our results suggest that the B...

Universities have a magnificent role in the sustainable development of their country and international scientific production of their country. Purpose of this paper is expansion of using balance scorecard in universities In order to improve performance of universities in learning and educating. The Balanced Scorecard (BSC) is an extensively adopted performance management framework in a lot of o...

<p><em><span lang="EN-US">This study aims to analyze financial performance based on the company's internal business processes using balanced scorecard method in various sector companies with highest capitalization Indonesia Stock Exchange which experienced a decline profits 2020-2021. This research design is descriptive applied quantitative ASII, BBCA, and TLKM samples. The an...