Commentators suggest that between 30 and 60% of large US firms have adopted the Balanced Scorecard, first described by Bob Kaplan and David Norton in their seminal Harvard Business Review paper of 1992 (Kaplan and Norton, 1992; Neely and Marr, 2003). Empirical evidence that explores the performance impact of the balanced scorecard, however, is extremely rare and much that is available is anecdo...

In this paper, we propose a novel balanced scorecard design based on fuzzy analytic network process and then conduct performance evaluation through a case study. After analyzing the related works about balanced scorecard design and the algorithm of fuzzy analytic network process, we illustrate the improved balanced scorecard design. Firstly, the basic concepts for the balanced scorecards are in...

Abstract: The paper shows how introducing economic variables into a credit scorecard improves the predictive power of the scorecard. Such a scorecard can forecast default rates accurately even when economic conditions change This means one can develop a single step approach to estimating the Point in Time PDs which are requirements of the Basel Accord banking regulations. A one step approach ha...

Enterprises need to understand the impact of different types of knowledge management (KM) approaches on business strategy, and how they interact with other types of initiatives to produce synergistic effects. The hypothesis of this paper is that a model based on the balanced scorecard approach (BSC) can be used to balance the diverse set of KM approaches that are described in the KM literature....

The Balanced Scorecard (BSC) is a popular concept for performance measurement, because it focuses attention of management on just a few measures and bridges different functional areas (both financial and non-financial measures are included in the BSC). But, the BSC has also received some criticism. In this paper five limitations of the use of the BSC are discussed: BSCs focus on unidirectional ...

OBJECTIVE to propose a set of indicators as a management tool for a clinical laboratory, by using the balanced scorecard internal business processes perspective. MATERIAL AND METHODS indicators proposed are obtained from different sources; external proficiency testing of the Valencia Community Government, by means of internal surveys and laboratory information system registers. One year testi...

BACKGROUND Relatively little is known about how scorecards presenting performance indicators influence medication safety. We evaluated the effects of implementing a ward-level medication safety scorecard piloted in two English NHS hospitals and factors influencing these. METHODS We used a mixed methods, controlled before and after design. At baseline, wards were audited on medication safety i...

The role of IT departments in organizations has changed considerably in recent years. This is mainly due to the need to develop competitive advantages to a business to remain a market leadership. Systems, being part of this technology, have become the core of many critical business processes, and this in turn has fostered the growth of systems development companies. However, in order for client...