In this study employee turnover drivers in two organizations from different economic sectors are compared. A mixed method design, comprising of a questionnaire survey, semi-structured interviews and focus groups discussions, was used to collect data from two stratified sample of participants and key informants in a public and a private sector organization. Organizational documents were mined fo...

How capitalist organizations ensure the obedience of its members has long been a matter of discussion. Behind the idealism of “market freedom” lie more troubling realities of daily subordination and ideologies of conformity. Increasingly scholars have studied the effect of subjugating subjectivities present in capitalist production. Two specific features of modern capitalism have been the utili...

The United States far outspends Canada on health care, but the sources of additional spending are unclear. We evaluated the importance of incomes, administration, and medical interventions in this difference. Pooling various sources, we calculated medical personnel incomes, administrative expenses, and procedure volume and intensity for the United States and Canada. We found that Canada spent $...

Biases in Creativity Assessment: How the Social Setting Influences Observer’s Perceptions of Team and Individual Creativity by Min B. Kay Business Administration Duke University Date: _____________________ Approved: __________________________ Richard Larrick, Supervisor __________________________ Jack Soll __________________________ Grainne Fitzsimons __________________________ Jim Bettman An a...

Patient-derived xenograft (PDX) models have recently emerged as a highly desirable platform in oncology and are expected to substantially broaden the way in vivo studies are designed and executed and to reshape drug discovery programs. However, acquisition of patient-derived samples, and propagation, annotation and distribution of PDXs are complex processes that require a high degree of coordin...

Socialization theory has focused on enculturating new employees such that they develop pride in their new organization and internalize its values. Drawing on authenticity research, we propose that the initial stage of socialization leads to more effective employment relationships when it starts with newcomers expressing their personal identities. In a field experiment carried out in a large bus...

CONTEXT One of the challenges in the fiercely competitive space of health organizations is responding to customers and building trust and satisfaction in them in the shortest time, with best quality and highest productivity. Hence the aim of this study is to survey the impact of customer relationship management (CRM) on organizational productivity, customer loyalty, satisfaction and trust in se...