نتایج جستجو برای: مدل servqual

تعداد نتایج: 121151  

Introduction: Evaluating the quality of educational services is one of the most important jobs of the higher education. The SERVQUAL model for gap analysis evaluates the quality of services based on customer’s viewpoint. A good plan for increasing educational services quality can be achieved by SERVQUAL model. This study aims to evaluate the quality of educational services at Faculty o...

Journal: :Komputasi 2022

Service is an activity that interactive between communities aims to provide satisfaction and comfort. To achieve this goal, it necessary improve the quality of services as well in Hajj registration service. The purpose study was analyze level with Registration Services using Fuzzy Quality (Servqual) Importance Performance Analysis (IPA) methods. data collection technique used 100 questionnaires...

Journal: :Jurnal Optimasi Sistem Industri 2016

ژورنال: :دانش و تندرستی 0
لطف¬اله افروشته¬کوشک ظفر پریسای

مقدمه: اولین گام در بهبود کیفیت خدمات، سنجش کیفیت خدمات می­باشد. و برای این منظور مدل­های زیادی ارایه شده است، که رایج­ترین آن­ها  servqualاست. این مدل توسط پاراسورامان و همکارانش در سال 1985 ارایه شد. و شامل پنج بعد است. بر این اساس این تحقیق برای بررسی عوامل مؤثر بر بهبود کیفیت درک شده مراقبت­های پیش از زایمان زنان باردار روستایی شهرستان گچساران در بهار 1387 بر اساس مدل servqual صورت گرفت. مو...

ژورنال: :مجله ایرانی آموزش در علوم پزشکی 0
مسعود بحرینی masoud bahreini () assistant professor), department of mental health, nursing school, bushehr university of medical sciences, bushehr, iran. e-mail: [email protected]دکتر مسعود بحرینی (استادیار)، گروه بهداشت روان، دانشکده پرستاری و مامایی دانشگاه علوم پزشکی بوشهر، بوشهر، ایران. ([email protected] شهلا مومنی دانایی shahla momeni danaei associate professor, medical education development center, dentistry school, shiraz university of medical sciences, shiraz, iran,e-mail: [email protected]دکتر شهلا مومنی دانایی (دانشیار)، مرکز توسعه آموزش پزشکی، دانشکده دندانپزشکی، دانشگاه علوم پزشکی شیراز، شیراز، ایران. ([email protected] شهره شهامت shohreh shahamat eye ward, shahid dastgheib hospital, shiraz university of medical sciences, shiraz, iran. e-mail: [email protected]شهره شهامت، بخش چشم، بیمارستان شهید دستغیب، دانشگاه علوم پزشکی شیراز، شیراز، ایران. ([email protected] علیرضا خاتونی alireza khatoni assistant professor, department of mental health, nursing school, kermanshah university of medical sciences, kermanshah, iran. e-mail: [email protected]دکتر علیرضا خاتونی (استادیار)، گروه بهداشت روان، دانشکده پرستاری و مامایی دانشگاه علوم پزشکی کرمانشاه، کرمانشاه، ایران. ([email protected])؛ سحر قدسی sahar ghodsi student research committee, dentistry school, shiraz university of medical sciences, shiraz, iran. e-mail: [email protected]سحر قدسی، کمیته تحقیقات دانشجویی، دانشکده دندانپزشکی دانشگاه علوم پزشکی شیراز، شیراز، ایران. ([email protected])؛ سید محسن هاشمی mohsen hashemi instructor, department of health education, faculty of health, bushehr university of medical sciences, bushehr, iran. e-mail: [email protected]سید محسن هاشمی (مربی)، گروه آموزش بهداشت، دانشکده بهداشت، دانشگاه علوم پزشکی بوشهر، بوشهر، ایران. ([email protected])

مقدمه: دانشجویان به عنوان مشتریان اصلی خدمات آموزشی، به منظور قضاوت در مورد کیفیت این خدمت، به مقایسه توقع خود از خدماتی که باید ارائه شود (وضع مطلوب) و ادراک خود از خدماتی که هم اکنون دریافت می کنند (وضع موجود) می پردازند. اختلاف بین این توقع و ادراک، «شکاف کیفیت» خوانده می شود. در ارتباط با خدمات آموزشی، این شکاف حاصل ناتوانی مدیران در ارزیابی و پاسخ گویی نیاز های واقعی دانشجویان است و گام اس...

Journal: :nephro-urology monthly 0
mohammadkarim bahadori health management research center, baqiyatallah university of medical sciences, tehran, ir iran mehdi raadabadi research center for health services management, institute for futures studies in health, kerman university of medical sciences, kerman, ir iran majid heidari jamebozorgi school of management and medical information, kerman university of medical sciences, kerman, ir iran mahmood salesi health management research center, baqiyatallah university of medical sciences, tehran, ir iran ramin ravangard department of health services management, school of management and medical information sciences, shiraz university of medical sciences, shiraz, ir iran; department of health services management, school of management and medical information sciences, shiraz university of medical sciences, shiraz, ir iran. tel: +98-7112340774, fax: +98-7112340039

results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...

2018
N. S. Jayawardena

SERVQUAL model, Private secondary schools, Student satisfaction, Service quality ABSTRACT The proposed study analyses the service quality levels of private secondary school education in Sri Lanka from the perspective of students. The aim of the research is to study service quality levels offered in private secondary schools to improve the quality of education levels in Sri Lanka. For this purpo...

2016
Satar Rezaei Behzad Karami Matin Khalil Moradi Behroz Bijan Masoud Fallahi Behnam Shokati Hamid Saeidi

INTRODUCTION The main mission of hospitals in any health system is to deliver high quality healthcare for patients and meet their needs and expectations. The aim of the current study was to assess the quality of the service of educational hospitals affiliated with Kermanshah University of Medical Sciences in 2015, from the perspective of patients. METHODS In this cross-sectional study, the pe...

2014
Mohammad Reza Naqavi Raheleh Refaiee Mohammad Reza Baneshi Nouzar Nakhaee

BACKGROUND Treatment of drug addicts is one of the main strategies of drug control in Iran. Client satisfaction strongly influences the success of any treatment program. This study aimed to explore the difference between customer expectations and perceptions in drug addiction treatment centers of Kerman, Iran, using SERVQUAL model. METHODS Using a cross-sectional design 260 clients referring ...

2007
Behrouz Zarei Maryam Safdari

To highlight the growth of e-government and the importance of its services it is essential to evaluate the performance of the service delivery to customers. Research indicates that traditional performance indexes are not suitable for this evaluation; moreover, it is noticeable that the e-government services are intangible and invisible. Among different e-government services, measurement of qual...

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