Service is an activity that interactive between communities aims to provide satisfaction and comfort. To achieve this goal, it necessary improve the quality of services as well in Hajj registration service. The purpose study was analyze level with Registration Services using Fuzzy Quality (Servqual) Importance Performance Analysis (IPA) methods. data collection technique used 100 questionnaires...

results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...

SERVQUAL model, Private secondary schools, Student satisfaction, Service quality ABSTRACT The proposed study analyses the service quality levels of private secondary school education in Sri Lanka from the perspective of students. The aim of the research is to study service quality levels offered in private secondary schools to improve the quality of education levels in Sri Lanka. For this purpo...

INTRODUCTION The main mission of hospitals in any health system is to deliver high quality healthcare for patients and meet their needs and expectations. The aim of the current study was to assess the quality of the service of educational hospitals affiliated with Kermanshah University of Medical Sciences in 2015, from the perspective of patients. METHODS In this cross-sectional study, the pe...

BACKGROUND Treatment of drug addicts is one of the main strategies of drug control in Iran. Client satisfaction strongly influences the success of any treatment program. This study aimed to explore the difference between customer expectations and perceptions in drug addiction treatment centers of Kerman, Iran, using SERVQUAL model. METHODS Using a cross-sectional design 260 clients referring ...

To highlight the growth of e-government and the importance of its services it is essential to evaluate the performance of the service delivery to customers. Research indicates that traditional performance indexes are not suitable for this evaluation; moreover, it is noticeable that the e-government services are intangible and invisible. Among different e-government services, measurement of qual...