Total quality management (TQM) is a philosophy and a system for continuously improving the services and products offered to customers through ongoing refinements in response to continuous feedback. With regards to higher education, quality education needs to be emphasized in ensuring progressive intellectual capacity building. Both quality assurance and management are critical in ensuring that ...

The confirmatory of Total Quality Management (TQM) implementation is most vital in quality management. This paper focuses on employees' perceptions towards TQM implementation in a local automotive company supplier. The objectives of this study are first and foremost to determine the perception of TQM implementation among the staff, and secondly to ascertain the correlation between the variables...

This study investigates how organizational culture influences the implementation of different practices incorporated in the recent Six Sigma approach as well as those associated with traditional total quality management (TQM). We employed the competing values framework to capture the underlying value orientations of organizational culture. Using survey data collected from 226 US manufacturing p...

Purpose – The purpose of this paper is to analyze the development of total quality management (TQM) from the very beginning to the present and to give a proposal for a redefinition for the future. Design/methodology/approach – To reach this purpose, experiences and problems from the past are described and corporate sustainability as a new frame discussed. Findings – Many attempts to imitate the...

OBJECTIVE To examine the relationship of organizational characteristics of substance abuse treatment centers with their use of quality management practices (total quality management [TQM]) and the contribution of TQM use to a center's provision of comprehensive care and to use of evidence-based treatment practices. DATA SOURCES Data were collected from a national sample of over 700 private an...

Purpose – The main purpose of this study is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. Design/methodology/approach – Structured questionnaires were distributed to managers of 175 service organisations in the northern region of Malaysia; 101 were returned. Findings – Th...

a r t i c l e i n f o Keywords: Total quality management Performance Institutional theory Systemic approach This study explores the relationship between total quality management (TQM) and firm performance taking TQM as an internally consistent system of practices. The study tests the link between the two variables using the universal approach, analyzes whether the most competitive firms are tho...

Purpose – During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations. Although much important work has been documented regarding TQM, six sigma and lean, a number of questions remain concerning the applicability of these concepts in various organisations and contexts. Hence, the ...