This paper explores the link between emotional intelligence and work team performance. Specifically, the aim this paper is to test the proposition that teams composed of individuals with high emotional intelligence will perform at a higher level than teams composed of individuals with low emotional intelligence. In the study outlined in this paper, longitudinal performance data were gathered fr...

This paper presents a summary of relevant research findings that have been used as the theoretical background in the design of an agent-based model to simulate the human behaviour within work teams (the TEAKS model). It underlines some of the main trends in the modelling of human behaviour in teams, and the rationale for selecting the attributes to represent real team candidates as software age...

OBJECTIVES This study investigates work performance among 79 mental health teams in Quebec (Canada). We hypothesized that work performance was positively associated with the use of standardized clinical tools and clinical approaches, integration strategies, "clan culture," and mental health funding per capita. METHODS Work performance was measured using an adapted version of the Work Role Que...

We present WIPDash, a visualization for software development teams designed to increase group awareness of work items and code base activity. WIPDash was iteratively designed by working with two development teams, using interviews, observations, and focus groups, as well as sketches of the prototype. Based on those observations and feedback, we prototyped WIPDash and deployed it with two softwa...

When a new project starts in Industry, the correct selection of people to integrate a work team in order to develop that project is not trivial. The success of a project is greatly due to the personal responsibility of each member, but also to an adequate communication, collaboration and co-operation between the individual team members. In addition we consider that emotions play a critical role...

This paper presents a framework to analyze knowledge work in the changing context of new ways of working. Knowledge work increasingly takes place as collaboration from different and changing workplaces due to mobility, multi-locational, and geographical distribution of participants. We define the framework based on five key factors that pose challenges to the performance and productivity of kno...

Introduction Participatory and cross-functional teams have become widespread means of assessing organizational requirements and change directions. The quality movement, business process re-engineering and alternative system development methodologies have all contributed to the emergence of this practice (Clement and Van den Basselaar, 1993; Greenbaum and Kyng, 1991; Hammer and Champy, 1993; Kat...

The practice of virtual teams has provided organizations with a convenient solution for gathering experts to collaborate online in order to accomplish organizational tasks. However, the dynamics and characteristics of virtual teams create challenges to effective collaboration. Collaboration is an important element in teamwork, team members need to collaborate to achieve the goal for which the t...

BACKGROUND In the western world, a growing number of the older people live at home. In the Netherlands, GPs are expected to play a pivotal role in the organization of integrated care for this patient group. However, little is known about how GPs can play this role best. Our aim for this study was to unravel how GPs can play a successful role in elderly care, in particular in multidisciplinary t...

We present a technique for team design based on cognitive work analysis (CWA). We first develop a rationale for this technique by discussing the limitations of conventional approaches for team design in light of the special characteristics of first-of-a-kind, complex systems. We then introduce the CWA-based technique for team design and provide a case study of how we used this technique to desi...