widespread usage of web technology provides an opportunity for business in order to use internet as the tool for management of electronic relationship with costumers. organizations that undertake expense of investment in this field, one of their primary purposes is improvement of satisfaction of costumers. for this reason, in most of organizations which use the system of electronic relationship...

Many companies invest great efforts into achieving appropriate organization and through it better quality of products and services. They try to achieve this in a systematic way following the standard iso 9000. Implementing iso is a management decision that requires consideration of company’s operations, strategy, staff and, most importantly, customers. The theoretical part of the research is fo...

the present study was an attempt to assess religious orientation and life satisfaction as well as to find out relationship of religious orientation with life satisfaction among university students. university students were also compared on religious orientation and life satisfaction with respect to their gender. the data for the present study was obtained from university students [n=200 (males ...

In present days there is huge competition between various companies in the industry. Due to this companies pay more attention towards their customers rather than their product. They become aware of customer churn issue. Basically when a customer ceases one’s relationship with the company, this misfortune of relationship is known as customer churn. Various data mining approaches are used to pred...

Innovation is being view from four areas of innovation, product, service, technology, and marketing. Whereas customer loyalty is composed of customer expectation, perceived quality, perceived value, corporate image, customer satisfaction, customer trust/confidence, customer commitment, customer complaint, and customer loyalty. This study aimed to investigate the influence of innovation factors ...

In this study we examine the driving forces of customer loyalty in the broadband market in Hong Kong. We developed and empirically tested a model to examine the antecedents of customer loyalty towards Internet service providers (ISPs) in Hong Kong. Structural equation modeling (SEM) was used to evaluate the proposed model. A total of 737 valid returns were obtained through a questionnaire surve...


 Instant Noodle is a food product that practical and much-loved by all people. Therefore, companies need to analyze consumer behavior towards the pattern of purchasing their products. This study aims determine effect brand image, price, quality Indomie products through satisfaction as an intervening variable on customer loyalty. The number samples 100 respondents. data analysis technique ...