The number of complaints submitted by the public about poor process services provided is a problem that must be immediately addressed Government. Along with current advances in information technology, many institutions or agencies have begun to overhaul work systems order improve quality service public. This research aims identify application technology improving services. uses descriptive qual...

A Developing Model of Relationship Among Service Quality, Consumer Satisfaction, Loyalty, and Word of Mouth in Islamic Banking. This research aims to develop a measurement tool of service quality in Islamic banking sector, and examine its relationship among satisfaction, word of mouth (WOM), and consumer loyalty. A convenience sampling of 235 respondents collected from seven locations in the Lh...

Obwohl auf dem Gebiet der „tangiblen Systeme“ seit nun fast 20 Jahren zahlreiche Anwendungsbeispiele beschrieben worden sind, wird kommerzielle Hardware bestehend aus interaktiven Oberflächen und tangiblen Objekten nur von wenigen Herstellern angeboten und ist sehr kostspielig. Wir haben nach einer Möglichkeit gesucht, tangible Objekte auf beliebigen multitouch-fähigen kapazitiven Displays zu v...

The main objective of this study is to present a framework developed for assisting Railways to monitor and control the quality of services provided to passengers. The study evaluated the passenger Rail Service quality of Indian Railways by developing SQM (Service Quality Management) model on the basis of SERVQUAL and Rail Transport quality. Three new dimensions (Service Product, Social Responsi...

Reliability and validity data are reported for an instrument designed to identify variables maintaining self-injurious behavior. The Motivation Assessment Scale (MAS) is a 16-item questionnaire that addresses the situational determinants of self-injurious behavior in persons with autism and other developmental disorders. The reliability study indicated that teachers of 50 developmentally disabl...

In order to optimize access to the increasing amount of information, a classic solution has been data representation. The aim of this research is to uncover and systematize the factors and dimensions involved in the data representation issue and more exactly in the planning and design of the information products (IP) and their previous representation processes (RP). QFD (quality function deploy...

Purpose: The main goal of the research presented in this paper was to assess factors determining quality services provided by an insurance agent with particular emphasis on importance employee’s competencies. Design/Methodology/Approach: To end, Servqual method employed survey clients agents. This evaluates experienced service and that expected identifies discrepancies customers’ expectations. ...

En este dosier buscamos abrir un espacio de diálogo sobre los cuerpos y las corporalidades desde diferentes perspectivas empíricas teóricas. Tomando como horizonte discusión estudios el cuerpo que han venido ocurriendo en ciencias sociales durante últimos treinta años, quisimos convocar reflexiones interseccionales e interdisciplinarias exploraran tema del la corporalidad categorías tangibles e...

This study's objective is to assess the level of customer satisfaction and product quality in consultation project office Ethiopian Leather Industry Development Institute. Importance cannot be undermined for any organisation. The processes practices Corporate governance should service gaps aim fulfil same. SERVQUAL instrument used conjunction with gap model carry out this research. five dimensi...

Background and Objectives: Considering the importance of medical education quality in achieving a healthy community, there is a need for the development of valid and reliable tools for efficient measurement of quality of medical education services. SEVQUAL is a popular services quality measuring framework used in assessment of quality in various service sectors. The purpose of this study was to...