In this paper about Hospital service quality and patient satisfaction have been considered as significant factors for any that is looking forward to succeed, the research tested a model SERVQUAL measure patient’s with delivery of service. Five main dimensions which were applied are tangibility, reliability, responsiveness, assurance empathy. The was customers who had previous experience from So...

The coronavirus pandemic has turned the aviation industry on its head, transforming passenger experience drastically. airlines have faced significant challenges due to both Covid-19 pandemic, sequence of lockdowns and provisions safety security legislation. There is more concern about growing feeling that passengers are aware level service. Airlines not only need focus service quality in today'...

One salient characteristic of poorly developed capital markets is the excessive weight they give to the availability of hard assets in the allocation of financial funds. Where external finance contractibility is poor, higher proportions of assets that more easily remain with investors if the relationship breaks down are used in order to sustain external finance. Consistent with this view, I sho...

As the vision of a world of networked smart objects moves from a futuristic idea by visionary researchers to an emerging reality that shapes the cities of the future around the world a number of issues arise. Novel approaches such as those of ubiquitous computing have proven the technological feasibility of that Internet of Things, but they still lack a shared, robust and unquestionable answer ...

Tangible sliders are successfully used as they do not need visual attention. However, users need to balance between opposite concerns: size and precision of the slider. We propose a resizable tangible slider to balance between these concerns. Users can resize the on-screen representation of the slider by resizing the tangible slider. Our aim is to benefit from both tangibility and flexible cont...

This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of five dimensions: tangibility, reliability, responsiveness, assurance and empathy. From the differe...

We investigate the changes in the value relevance of accounting information among Chinese firms over the past two decades, during which accounting reforms are launched to provide decision makers with increased disclosure and higher quality financial information. We also investigate the factors that differentiate firms showing significant value relevance improvement from firms showing little imp...

Successful knowledge management requires alignment with business objectives, integration into business processes, application by people, activities appropriate to the nature of the knowledge involved, and implementation in a pragmatic fashion. An action research approach led to the development of a model for knowledge management that enables strategy, assists in project architecture at all leve...

This paper investigates into the determinants of capital structure for the small and medium sized enterprises (SMEs) in British manufacturing industry and the effects of product category on the determinants of capital structure. 220 SMEs from British manufacturing industry are selected for testing the six hypothesized relationships regarding the determinants of capital structure. Results sugges...

Event structure has been intensively studied through different approaches. A recent study by Rips and Estin (1998) applied a property listing approach and documented structural differences between physical and mental events. Physical events were shown to have more distinct parts than mental events, which were described as more homogeneous. The present study replicated this study with one modifi...