As the number of SNSs increases, it is challenging for SNS providers to obtain and retain user loyalty toward a SNS site. By integrating both network externalities theory and VTSL (Value-TrustSatisfaction-Loyalty) model, we propose a research model to investigate how perceived value derived from network externalities affects trust in SNS site and user satisfaction, which further lead to user lo...

In view of today’s collaborative and knowledge-intensive nature of IT services, this study reexamines the antecedents of user satisfaction with IT services. We conceive IT service provision as an interactive, relational process by which users and IT units engage in service coproduction. Drawing on social capital theory, we develop a research model to examine relational factors influencing user ...

The social learning network (SLN) constructed based on web 2.0 techniques demonstrates some unique characteristics comparing to traditional e-learning context based on 1.0 technique. In response to the new characteristics in SLN, we advance the theoretical understanding of user satisfaction by reconceptualising e-learning as a relational process among students. Based on that, we draw on network...

Many information systems aim to present results that maximize the collective satisfaction of the user population. The product search of an online store, for example, needs to present an appropriately diverse set of products to best satisfy the different tastes and needs of its user population. To address this problem, we propose two algorithms that can exploit observable user actions (e.g. clic...

Knowledge communities allow individuals to share knowledge and collaborate with each other based on common interests. The authors apply socio-technical theory as the overarching theoretical framework to propose a research model which posits that both technical factors (system quality and information quality) and social factors (community governance and pro-sharing norms) collectively influence ...

one of the problems in forest park management, planning, and design is the tendency to consider recreation independent from aesthetic preferences and ecological objectives. this paper presents the findings of an examination of recreational activities in relation to aesthetics and ecological potentials in siangtan forest park in iran. although protected areas constitute most of this 591 ha park,...