Hizmet sektörü birçok ülkede önde gelen bir sektör olmakla birlikte, sektörün yönetimi ile ilgili teorik altyapının da devamlı yeni araştırmalarla desteklenerek geliştirilmekte olduğu görülmektedir. Bilindiği gibi dünya genelinde rekabet koşulları her geçen gün daha şiddetli şekilde artmakta ve bu şartlar altında işletmelerin uzun dönemli başarılarını sağlayacak temel unsurlar içerisinde kalite...

The market service share in Western European economies is growing at cost of agriculture and manufacturing. The success of these economies is more and more depending on the success of their service economy. The majority of the jobs, GDP and productivity growth depends on service innovation. The service sector accounts for more than two thirds of deployment and Gross Domestic Product (GDP) and G...

For professionals at the beginning of the 21st century, much of the conventional wisdom on business management and engineering is founded in the 20th century industrial / manufacturing paradigm. In developed economies, however, the service sector now dominates the manufacturing sector, just as manufacturing prevailed over the agricultural sector after the industrial revolution. This chapter pro...

Global changes in the economies of most developed nations have impacted the way healthcare is organized, even within largely public systems, and the working conditions of healthcare workers. Since the acceleration of globalization in the 1970s, service-sector workers in developed nations have faced high unemployment, increased skill requirements for most jobs, and a rise in non-traditional work...

Not-for-profit organisations are significant users of IT services, including Portals, for the use of public outreach and service delivery. While lacking the resources of the commercial sector, many not-for-profit organisations’ needs may be similarly complex if they are relying on a portal for service delivery to a vulnerable client sector, or for the protection of medical records. In this pape...

In service sector, there are challenges in keeping an optimum balance between customers' demand and availability of resources. This problem is going to be more intense in the health sector due to the fact that both arrival and service times are random. Therefore, designing the service environment by keeping the optimum balance between customers’ demand and available resources is becoming a seri...