Enterprise resource planning (ERP) systems have become important part of industries as they enable industries to make their operations and resources more efficient and integrate business data process. In order to put an ERP project successfully in service, it is necessary to select an ERP system which can meet the requirements of the industries. Thus, a decision making approach for ERP system s...

Next Generation Network (NGN) has drawn great attention by the researchers and telecommunication industries as the future generation in the communication technologies and services. The interest covers all aspects on NGN from the global standards, architecture and services. The management of services provided in the NGN environment has posed great challenges due to the heterogeneity of the servi...

Contracting for availability is expected to become more prevalent for product -service systems (PSS) in the aerospace and defence industries. These contracts tend to transfer responsibilities for the operational phase from the customer to the supplier. In parallel, with operational life spans spanning several decades, the ability to deal with uncertainty in cost estimation for support activitie...

Remanufacturing as an industry can extend product life and service and even enhance its performance. The knowledge involved in remanufacturing industry is not as systematic and available as that in other industries. Knowledge management for remanufacturing industry is therefore challenging, and yet important as it is knowledge management has been proved in other industries as a tool in current ...

By using the Web, service companies gain direct access to consumers world-wide, and consumers gain direct access to service companies world-wide. Simplifying distribution and communication of services, aggregators emerge as an innovative layer of business models. While traditional service industries are focused on products and economies of scale, aggregators focus on customer processes. In this...