A major requirement of today’s online shops is the availability of competent virtual sales agents that guide the customers through the vast space of available products, services, and other opportunities. This function is mostly implemented by search agents that should help customers to find relevant product information. While these search functions are considered quite important by the online s...

the purpose of this research is analyzing and investigating customer complainant behavior and dissatisfaction from siapa services features in shiraz. in addition, we are evaluating the relationship are collected from one open and two closed questionnaires between attitude toward complaint and complainant behavior. necessary information. by using of cluster sampling, and six areas of shiraz 147 ...

This study presents an approach to predict the performance of sales agents of a call center dedicated exclusively to sales and telemarketing activities. This approach is based on a naive Bayesian classifier. The objective is to know what levels of the attributes are indicative of individuals who perform well. A sample of 1037 sales agents was taken during the period between March and September ...

This study empirically examines whether managers manipulate reported income through the timing of sales of long-lived assets and investments. Several empirical implications of the income-smoothing and debt-equity hypothesis in the context of asset sales were tested. The findings are consistent with the timing of asset sales by managers so that the recognized accounting income from these sales s...

The sales of customisable products and services over the internet is a challenging task within the area of electronic commerce. In this chapter we will present a case study which shows how the offering and selling of complex products and services from the telecommunication industry is supported within a generic framework for customer-adaptive distributed online configuration. Following the para...

Electronic Commerce (“eCommerce”) is a concept for trade based upon products and services that are being marketed, contracted, and paid for over the Internet. Consequently, electronic commerce demands for the investment in computer systems, marketing, logistics and payments. This paper will focus on the profitability of investments in eCommerce with a special focus on outlays for information te...

1 Historically sales and marketing have struggled to work well together. The disconnect between the two groups is so deeply ingrained that their arguments sound nearly cliché at this point. Sales organizations constantly complain about not getting enough leads from marketing and the ones they do get aren't ready to buy. And vice versa, marketing organizations argue that passing their leads to s...

This study aims to find out how forecast and predict the number of sales freight forwarding services at PT Samudera Naga Global. research was conducted using autoregression exponential smoothing methods. The author conducts on companies engaged in transportation goods that manage all or part activities related delivery receipt through routes. results were carried two methods, namely by comparin...